Regan May
Jeannette,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Advocate
Target
Greensburg, PA
07.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Education
Bachelor of Arts - Criminal Justice
University of Pittsburgh At Greensburg
Greensburg, PA05.2022
Skills
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Building Trust and Loyalty
- Creative Problem Solving
- De-escalation Techniques
- Proficiency in Microsoft Office and Excel
- Active and Attentive Listener
- Public Speaking
- Critical Thinking and Learning
Internship
Intern at the Public Defenders Office at Westmoreland County Courts of Common Pleas in Greensburg, PA from January 2022-April 2022.
Timeline
Customer Service Advocate
Target
07.2017 - Current
Bachelor of Arts - Criminal Justice
University of Pittsburgh At Greensburg
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