Regan McCormick
Rumney,USA
Summary
Accomplished Student Accounts professional with expertise in maximizing accounts receivable collections, ensuring regulatory compliance (IRS Form 1098-T), and optimizing financial systems (SIS/ERP). Proven ability to lead high-performing teams, manage strategic vendor relationships, and drive cross-departmental collaboration for service excellence, and continuous improvement.
Overview
26
26
years of professional experience
Work History
BILLING MANAGER
Plymouth State University
Plymouth
06.2020 - Current
- Oversee tuition billing, collections, and related operations for undergraduate and graduate programs.
- Manage billing team to ensure compliance with institutional and regulatory standards, and drives strategies to optimize receivables and enhance the student financial experience.
- Accomplished Student Accounts professional with expertise in maximizing accounts receivable collections, ensuring regulatory compliance (IRS Form 1098-T), and optimizing financial systems (SIS/ERP).
- Proven ability to lead high-performing teams, manage strategic vendor relationships, and drive cross-departmental collaboration for service excellence and continuous improvement.
SENIOR ADMINISTRATIVE ASSISTANT
Plymouth State University
Plymouth
10.2018 - 05.2020
- Administrative functions related to faculty personnel management done by the Office of the Provost.
- These functions include: Faculty reappointment letters, tracking sabbatical and promotion and tenure; part time faculty and faculty overload contracts; administrative onboarding of new faculty; liaison regarding New Faculty Orientation; support for Academic Affairs searches; managing Promotion and Tenure processes for Academic Affairs including scheduling of training, attendance databases, Promotion and Tenure intent to file, schedule required teaching observations, organizing documentation of faculty work plans and year end evaluations, maintaining faculty governance web page, responsibility for stipends for Chairs, Program Coordinators and Cluster Leaders.
COMPUTER OPERATIONS CLERK
Windham Professionals, Inc.
Remote
07.2006 - 11.2017
- Data Entry and Validation of past due student accounts: The entry, validation, and updating of client data, balance adjustments, and inventories can all be performed remotely using specialized data entry software or spreadsheets such as Microsoft Excel or Google Sheets, provided there is a secure network connection to the central database.
- File Management: Uploading client files from colleges and universities and managing reconciliations requires access to cloud storage or secure company servers, which is a standard aspect of modern remote work setups.
- Reporting: Ensuring accurate financial reporting involves generating reports from the systems, which can be done from a remote location and shared via collaboration tools.
- Required Tools: A reliable computer and high-speed internet connection are essential.
- Secure access software (like a VPN or Citrix) would be used to connect to the organization's network and mainframe systems.
COMPUTER OPERATIONS TEAM LEADER/SUPERVISOR/MANAGER
Windham Professionals, Inc.
Salem, NH
09.2000 - 06.2006
- Directed collections computer operations for teams of up to 10 employees.
- Held full lifecycle management responsibilities, including hiring, training, conflict resolution, and performance management.
ACCOUNT PLACEMENTS DATA ENTRY CLERK
Windham Professionals, Inc.
Salem, NH
02.2000 - 08.2000
- Provided foundational data support by processing past due student account placements and maintaining database accuracy for collectors.
Education
BA - SOCIAL WORK & COUNSELING
Franklin Pierce University
Rindge, NH05.1997
DIPLOMA - General Studies
Salem High School
Salem, NH06.1993
Skills
- Billing operations
- Accounts receivable
- Regulatory compliance
- Financial reporting
- Customer relationship management
- Team leadership
- Cross-departmental collaboration
- Conflict resolution
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Strategic planning
- HIPAA
- Cash flow forecasting
- Payment posting
- Project management
- Report preparation
- Accounts receivable management
- Staff training and development
- Team building
- Project leadership
- Audit support
- Collections management
- Interpersonal communication
- PCI Compliance
- GLBA
- Banner Ellucian SIS/ERP
- Ability to work underpressure
- Adaptability
- Microsoft 365
- Computer Languages
- Data Conversions
Awards
- Employee of the Month, Windham Professionals Client Services, 09/01/04
- Employee of the Month, Windham Professionals Computer Operations, 03/01/16
Committees
- PSU Retention Committee
- PSU Release Off-Campus
- PSU Workday Conversion (Student Financials)
Timeline
BILLING MANAGER
Plymouth State University
06.2020 - Current
SENIOR ADMINISTRATIVE ASSISTANT
Plymouth State University
10.2018 - 05.2020
COMPUTER OPERATIONS CLERK
Windham Professionals, Inc.
07.2006 - 11.2017
COMPUTER OPERATIONS TEAM LEADER/SUPERVISOR/MANAGER
Windham Professionals, Inc.
09.2000 - 06.2006
ACCOUNT PLACEMENTS DATA ENTRY CLERK
Windham Professionals, Inc.
02.2000 - 08.2000
BA - SOCIAL WORK & COUNSELING
Franklin Pierce University
DIPLOMA - General Studies
Salem High School