MATTHEW HALL
Leominster,USA
Summary
Talented professional familiar with billing requirements. Offering an organized and quality-oriented mindset along with several years of experience in administrative, customer service and leadership positions. Eager to leverage abilities and experience in dynamic new position with room for growth and advancement.
Overview
38
38
years of professional experience
Work History
Billing Manager
PRESCOTT PHARMACY LTC
Worcester, MA
01.2019 - Current
- Led and planned the billing, accounts receivable, and collections operations.
- Drafted and distributed weekly and monthly reports to provide insights into billing and collections performance.
- Supported customers with inquiries regarding invoices and billing processes, resolving issues to enhance customer satisfaction.
- Trained new employees on pharmacy software and billing policies, facilitating a smoother onboarding process.
- A Sister Co. of Family Pharmacy, Inc.
Certified Center Operator/ Manager
FAMILY PACKAGING AND SHIPPING, INC. (The UPS Store Leominster)
Leominster, MA
01.2018 - 01.2019
- Managed day-to-day operations of retail location, including opening/closing, overseeing team productivity and customer service delivery, monitoring costs and expenses, and providing regular reports to franchise owner.
- Managed staff schedules and training for optimal performance.
- Implemented safety protocols to ensure a secure work environment.
- Oversaw daily operations of shipping and packaging services.
- Operated as part of the Family Pharmacy, Inc. division, supporting overall business objectives.
Owner
SAME OLD SPACE, BRAND NEW LOOK
Leominster, MA
01.2007 - 01.2019
- Managed staging projects through consultation, creative design, and inventory planning to create appealing environments for clients.
- Managed daily operations and staff schedules for efficient workflow.
- Developed and maintained strong customer relationships to enhance satisfaction.
- Oversaw inventory management, ensuring stock levels met demand.
Marketing Manager
FAMILY PHARMACY, INC. AND MEDSERVE INTERNATIONAL
Worcester, MA
01.2017 - 01.2018
- Developed marketing strategies for healthcare products and services.
- Coordinated promotional campaigns to increase brand awareness in local markets.
- Designed and created marketing materials for pharmacy, enhancing customer engagement through brochures, flyers, advertisements, mailings, bag stuffers, and informational packets.
- Managed social media accounts to engage with community and enhance outreach.
- Coordinated events and delivered customer service training to pharmacy staff, improving service quality and customer satisfaction.
Marketing Coordinator/Interim Director of Community Relations
MANOR ON THE HILL
Leominster, MA
01.2009 - 01.2016
- Coordinated and hosted promotional events to engage potential residents and increase community awareness.
- Designed and created marketing materials for assisted living community, including brochures, advertisements, admission packets, and mailings, enhancing community visibility.
- Conducted tours, conveyed product knowledge, and facilitated completion and review of residency agreements to support prospective residents' decision-making.
Realtor
CENTURY 21 REALTY TEAM
Leominster, MA
01.2007 - 01.2009
Web Content & Industry Relations Manager
GWV VACATIONS
Needham, MA
01.2002 - 01.2006
- Developed, designed, and implemented GWV consumer and travel agent website, enhancing user experience and engagement.
- Collaborated with executive management to establish website marketing themes and create password-protected section for retailers, improving resource accessibility.
- Launched product seminars to educate and recruit regional markets in Northeast, increasing brand awareness and market reach.
- Increased advertising participation by 40%.
Manager, Industry Relations
GWV VACATIONS
01.1993 - 01.2002
- Secured sponsorships for seminars and promotional activities, contributing to program funding and resource acquisition.
- Coordinated seminar programs, managing function space contracts, product presentations, promotional materials, and invitation design to enhance attendee engagement.
- Reviewed and approved advertising copy; tracked advertisement performance and managed reimbursement costs for the Cooperative Advertising Program to ensure budget adherence.
Sales Administration Coordinator
GWV VACATIONS
01.1991 - 01.1993
- Coordinated customer promotions, contests, and giveaways to enhance customer engagement and drive sales.
- Organized sales activities to enhance overall team productivity.
- Managed customer inquiries and provided timely responses.
- Prepared sales reports using CRM software for accurate tracking.
- Developed in-house resource center to archive information on commission earnings, trade show participation, and sales, marketing, operational, and product development.
Outside Agency Sales Representative
GWV VACATIONS
01.1990 - 01.1991
- Cultivated relationships with area travel agencies, delivering tailored product information to enhance collaboration.
- Managed client relationships to enhance customer satisfaction and loyalty.
- Developed tailored vacation packages based on client preferences and needs.
- Collaborated with travel vendors to secure competitive pricing and services.
Senior Reservation Agent
GWV VACATIONS
01.1988 - 01.1990
- Managed customer reservations using advanced booking systems.
- Coordinated group bookings and special requests for clients.
- Assisted clients with travel inquiries and service modifications.
- Delivered product knowledge on wholesale charter tour programs, enhancing customer understanding of offerings in Caribbean and Mexico.
Education
Business Course - Certified Primary Operator
The UPS Store, Inc
San Diego, CA06.2019
Licensed Real Estate Salesperson -
Century 21 Realty Team
Leominster, MA01.2009
Associate - Business Science
Hesser College
Manchester, NH01.1987
Skills
- Client relationship management
- Billing operations
- Account reconciliation
- Invoicing software
Timeline
Billing Manager
PRESCOTT PHARMACY LTC
01.2019 - Current
Certified Center Operator/ Manager
FAMILY PACKAGING AND SHIPPING, INC. (The UPS Store Leominster)
01.2018 - 01.2019
Marketing Manager
FAMILY PHARMACY, INC. AND MEDSERVE INTERNATIONAL
01.2017 - 01.2018
Marketing Coordinator/Interim Director of Community Relations
MANOR ON THE HILL
01.2009 - 01.2016
Owner
SAME OLD SPACE, BRAND NEW LOOK
01.2007 - 01.2019
Realtor
CENTURY 21 REALTY TEAM
01.2007 - 01.2009
Web Content & Industry Relations Manager
GWV VACATIONS
01.2002 - 01.2006
Manager, Industry Relations
GWV VACATIONS
01.1993 - 01.2002
Sales Administration Coordinator
GWV VACATIONS
01.1991 - 01.1993
Outside Agency Sales Representative
GWV VACATIONS
01.1990 - 01.1991
Senior Reservation Agent
GWV VACATIONS
01.1988 - 01.1990
Business Course - Certified Primary Operator
The UPS Store, Inc
Licensed Real Estate Salesperson -
Century 21 Realty Team
Associate - Business Science
Hesser College