Regan Richardson
Cogir Management USA
5
years of professional experience
Results-driven Administrative Specialist with a solid track record in office support and customer service. Demonstrates adaptability to evolving needs, enhancing operational efficiency. Strong organizational and collaborative skills contribute to a positive team environment. Experienced in effectively addressing and resolving customer issues, ensuring high satisfaction.
Work History
Receptionist Administrator
9 Months- Managed front desk operations, ensuring smooth daily activities and exceptional guest experiences.
- Coordinated appointment scheduling, optimizing time management for staff and clients.
- Maintained accurate records of resident inquiries and maintenance requests using property management software.
- Handled multi-line phone systems, directing calls to appropriate personnel promptly and professionally.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Handled complaints and questions, and re-directed calls to other team members.
Pro Shop Attendant and Beverage Cart
4 Months- Operated point-of-sale systems for transactions and inventory management.
- Provided product knowledge to enhance customer experience and satisfaction.
- Assisted customers with equipment selection and rental processes.
- Assisted in inventory management, restocking supplies to meet daily operational demands.
- Delivered exceptional customer service by efficiently serving beverages and snacks on the course.
- Collaborated with team members to ensure seamless operations on busy days, contributing to overall productivity.
Waitress Trainer
2 Years 5 Months- Trained new waitstaff on menu knowledge and customer service protocols.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Managed order processing efficiently, maintaining accuracy in transactions and special requests.
- Utilized point-of-sale systems to track orders and process payments accurately.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
1 Year 7 Months- Assisted in maintaining cleanliness and organization of dining areas, adhering to health standards.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma
Skills
File management
Front desk operations
Records management
File organization
Customer relations
Confidentiality management
Communication etiquette
Data management
Education and Training
other
Timeline
Receptionist Administrator
Cogir Management USA
11.2025 - CurrentRead More
Pro Shop Attendant and Beverage Cart
City Of Monroe
06.2025 - 10.2025Read More
Waitress Trainer
Takara Japanese Steakhouse
05.2023 - 10.2025Read More
Waitress
Wayside
10.2021 - 05.2023Read More
Piedmont High School
High School Diploma
Read More