Regan Roberts Jr
Cleveland,Ohio
Summary
Seasoned professional with a robust background in transportation and security, including a pivotal role at CSXT as well as GCRTA. Demonstrates exceptional leadership and problem-solving abilities, ensuring safety and efficiency in high-stress environments. Skilled in Microsoft Office and effective communication, adept at driving team success and enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
City Bus Driver
Greater Cleveland Regional Transit Authority
Cleveland, Ohio
03.2020 - Current
- Obey traffic laws, state and federal transit regulations
- Follow procedures to ensure passenger safety
- Follow a planned route according to a time schedule
- Transporting passengers around the greater Cleveland area
- Clearly communicate with customers while being observant of obstacles and pedestrians
- Report accidents or other traffic disruptions to a central dispatcher, and follow directions when using an alternate route
- Assisting elderly and/or disable passengers board or exit coach
Paratransit Dispatcher
GCRTA
Cleveland, OH
10.2023 - 02.2024
- Analyzed operational data to identify trends and areas for improvement.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Provided timely updates to customers regarding their pick-up/drop off times.
- Prepared daily work and run schedules.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Military Police Officer
United States Army National Guard
Youngstown, Ohio
04.2017 - 03.2021
- Performed inspections of work areas to ensure safety standards are met and maintained.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Conducted interviews and interrogations of suspects and witnesses as part of criminal investigations.
- Composed reports on daily activities and incidents, which encompassed theft, and damage to property, presence of unauthorized individuals and other unexpected situations.
Intermodal service employee
CSXT
Cleveland, Ohio
03.2019 - 03.2020
- Utilize microsoft office systems
- Communicating with clients and other employees information
- Enforcing rules, policies and procedures to maintain safety throughout the day
- Utilizing microsoft office systems to maintain inventory of multiple semi-trucks that enter and exit railyard
- Maintaining consistent communication with upper-management via Email or telephone
- Performing multiple task within a limited time-frame
- Communicating with other employees and other departments via radio
- Creating employee schedules
Intermodal service employee
Parsec Inc
Cleveland, Ohio
06.2017 - 01.2019
- Ascending and descending railcars in a safely manner
- Gate inspections inbound and outbound
- Securing equipment
- Holster driving and lift equipment
- Rail Communications
- Utilize microsoft office systems
- Instructing container drivers where containers and chassis should be dropped and picked up at
- Communicating with other employees and other departments via radio
Education
Bachelor of Science - Business Administration
Urbana University
Urbana, OH05-2019
High School diploma -
Villa Angela St. Joseph High school
Cleveland05.2015
Skills
- Proficient in Computer Applications
- Detail-Oriented Approach
- Adaptable Learner
- Customer care
- Problem solving abilities
- Team Leadership
- Effective Time Management
- Effective Communication
- Class B Commercial Driver License
- Attendance documentation
- Safety regulations implementation
References
References available upon request.
Timeline
Paratransit Dispatcher
GCRTA
10.2023 - 02.2024
City Bus Driver
Greater Cleveland Regional Transit Authority
03.2020 - Current
Intermodal service employee
CSXT
03.2019 - 03.2020
Intermodal service employee
Parsec Inc
06.2017 - 01.2019
Military Police Officer
United States Army National Guard
04.2017 - 03.2021
Bachelor of Science - Business Administration
Urbana University
High School diploma -
Villa Angela St. Joseph High school
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