Regan Roberts Jr
Greater Cleveland Regional Transit Authority
Cleveland
10
years of professional experience
Seasoned professional with a robust background in transportation and security, including a pivotal role at GCRTA as well as CSXT. Demonstrates exceptional leadership and problem-solving abilities, ensuring safety and efficiency in high-stress environments. Skilled in Microsoft Office and effective communication, adept at driving team success and enhancing customer satisfaction.
Work History
Service Quality Field Supervisor
5 Months- Supervised transit operations, ensuring safe, consistent service delivery across assigned routes.
- Monitored bus operator performance, addressed service issues, and enforced agency policies.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Assessed driver performance regularly through ride-alongs, providing constructive feedback for improvement when necessary.
- Investigated incidents involving buses, including accidents and breakdowns, to determine root causes and implement preventive measures.
- Promoted a positive work environment among team members by fostering open communication and collaboration.
- Inspected routes and stops, identifying hazards and supporting corrective actions for safe operations.
City Bus Operator
6 Years 8 Months- Adhered to traffic laws to ensure safe driving practices., state and federal transit regulations
- Executed safety procedures to protect passengers during transit. to ensure passenger safety
- Adhered to designated route to maintain schedule efficiency. according to a time schedule
- Provided transportation services for passengers throughout Cleveland area. around the greater Cleveland area
- Engaged in clear communication with customers to address needs. with customers while being observant of obstacles and pedestrians
- Documented and reported accidents to dispatcher for timely response. or other traffic disruptions to a central dispatcher, and follow directions when using an alternate route
- Provided assistance to elderly passengers during boarding and disembarking. and/or disable passengers board or exit coach
- Assisted passengers with boarding, fares, transfers, and route information.
Paratransit Dispatcher
4 Months- Analyzed operational data to uncover trends and recommend actionable improvements.
- Conferred with customers and supervisors to resolve service-related inquiries and enhance overall service delivery.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Provided timely updates to customers regarding their pick-up/drop off times.
- Prepared daily work and run schedules.
- Managed high call volume while maintaining accuracy in data entry and ensuring effective communication.
Military Police Officer
4 Years- Conducted interviews and interrogations of suspects and witnesses as part of criminal investigations.
- Monitored and investigated suspicious persons, situations, and unusual activities to enhance security and prevent potential threats.
- Conducted interviews and interrogations of suspects and witnesses during criminal investigations.
- Composed reports on daily activities and incidents, detailing theft, property damage, unauthorized individuals, and other unexpected situations to provide insights for future preventive measures.
Intermodal service employee
1 Year- Utilized Microsoft Office programs for document creation and organization.
- Communicating with clients and other employees information
- Enforced rules, policies, and procedures to ensure safety compliance
- Utilizing microsoft office systems to maintain inventory of multiple semi-trucks that enter and exit railyard
- Maintained consistent communication with upper management to facilitate information flow
- Performing multiple task within a limited time-frame
- Communicating with other employees and other departments via radio
- Created employee work schedules to ensure adequate staffing levels.
Intermodal service employee
1 Year 7 Months- Instructing container drivers where containers and chassis should be dropped and picked up at
- Conducted gate inspections for inbound and outbound traffic to ensure compliance and safety standards
- Secured equipment in designated areas for safety.
- Ascending and descending railcars in a safely manner
- Holster driving and lift equipment
- Rail Communications
- Directed container drivers on container and chassis drop-off and pick-up locations to streamline operations
- Coordinated communications with employees and departments via radio to enhance operational efficiency
Education
High School diploma
No Degree - Business
Skills
Proficient in Computer Applications
Detail-Oriented Approach
Adaptable Learner
Problem solving abilities
Team Leadership
Effective Time Management
Effective Communication
Attendance tracking
Operational Safety
Policy enforcement
Transit regulations
References
References available upon request.
Timeline
Service Quality Field Supervisor
Greater Cleveland Regional Transit Authority
05.2026 - CurrentRead More
Paratransit Dispatcher
GCRTA
10.2023 - 02.2024Read More
City Bus Operator
Greater Cleveland Regional Transit Authority
02.2020 - CurrentRead More
Intermodal service employee
CSXT
02.2019 - 02.2020Read More
Intermodal service employee
Parsec Inc
05.2017 - 12.2018Read More
Military Police Officer
United States Army National Guard
03.2017 - 03.2021Read More
Villa Angela St. Joseph High school
High School diploma
Read More
Youngstown State University
No Degree from Business
Read More