Ali Al Khazraji
Puyallup,WA
Summary
Dynamic Field Service Technician with a proven track record at T2 Systems, adept in low voltage installation and offering exceptional technical support. Excelled in troubleshooting and enhancing security and telecommunications systems, significantly improving customer satisfaction. Skilled in both hardware installation and providing empathetic, effective help desk support, showcasing a perfect blend of technical proficiency and customer service excellence.
Overview
8
8
years of professional experience
Work History
Field Service Technician
T2 Systems
Seattle, WA
07.2022 - Current
- Performed troubleshooting and installation tasks for parking systems and associated technologies at designated sites.
- Field service technician, managing parking equipment and LPR cameras, includes troubleshooting and installation of the following:
- Configured IPC, AVI access systems, intercoms (Umojo and Commend), gate arms and credit card systems.
- Executed server setup and facilitated efficient wiring of LPR cameras with cat-5 cables at SeaTac Airport.
Field Service Tech- Part Time
PRN STRATACACHE
Seattle, WA
10.2018 - Current
- Performed regular compliance services every week for significant partner, Costco.
- Maintained accuracy and relevance in promotional content.
- Verified store meets required standards.
- Examine HDMI splitter for correct performance and continuous feed.
- Performed precise assembly of RJ-45 connections to meet technical demands.
- Coordinated installation of Quest players in multiple clinics throughout the Puget Sound region.
Field Service Technician
ADT
Tacoma, WA
02.2021 - 07.2022
- Installed advanced security equipment at residential and commercial locations.
- Enhanced customer service by transitioning users from 3G to 4G radio.
- Optimized deployment process for new motion detection equipment.
- Integrated advanced door sensors for improved monitoring.
- Installed and maintained window sensor systems.
- Implemented efficient entry monitoring solutions using modern technologies.
- Analyzed footage from surveillance cameras to enhance safety measures.
Field Service Technician
Comcast Xfinity
Seattle, WA
09.2018 - 02.2021
- Analyzed test data to detect faults or malfunctions in lines or cables.
- Executed cable splicing tasks employing appropriate hand tools.
- Checked signal strength at utility poles using electronic test equipment.
- Set up service for customers by installing equipment.
- Routed wiring efficiently by accessing both attic and crawl areas.
- Connected structures and lines through pole and underground cable installation.
- Maintained transmission strength by setting up repeaters.
Help Desk Support
Xerox
Redmond, WA
09.2016 - 08.2018
- Contracted with Google to enhance Android system support for global users.
- Conducted comprehensive troubleshooting on various Android systems.
- Diagnosed issues with specific Android applications.
- Restored full functionality to Chromebooks by diagnosing underlying problems.
- Troubleshot Chromecast connectivity for seamless TV broadcast.
- Supported procurement of products, services, and content for apps, games, and in-app purchases.
- Delivered security and protection support for Gmail.
Education
Computer Networking -
Renton Technical college
01.2014
High School diploma -
Kent Meridian High School
01.2012
Skills
- Proficient in Computer Applications
- Technical Support
- Support and Assistance
- Help Desk Support
- System Configuration
- Firewalls, network setup
- Low Voltage Installation
- Troubleshooting
- Software, hardware installation
- Telecommunications
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Field Service Technician
T2 Systems
07.2022 - Current
Field Service Technician
ADT
02.2021 - 07.2022
Field Service Tech- Part Time
PRN STRATACACHE
10.2018 - Current
Field Service Technician
Comcast Xfinity
09.2018 - 02.2021
Help Desk Support
Xerox
09.2016 - 08.2018
Computer Networking -
Renton Technical college
High School diploma -
Kent Meridian High School