Kendra Robertson
Spencer,US
Summary
Dynamic and dependable candidate eager to tackle challenges through effective problem-solving and strategic task prioritization, contributing to team success. Experienced customer service professional with a strong understanding of service delivery and a proven track record in multitasking. Dedicated to fostering professional relationships that enhance profitability and drive impactful business results. Passionate about delivering exceptional service while continuously seeking opportunities for improvement and growth.
Overview
10
10
years of professional experience
Work History
IT Field Services Technician
Our Blood Institute
08.2024 - Current
- Provided on-site technical support for hardware and software issues.
- Installed and configured networking equipment, including routers and switches, to maintain optimal system performance.
- Documented technical procedures and user instructions to support future troubleshooting and training efforts.
- Responded to customer requests for products, services, and company information.
Sterile Processing Technician
Oklahoma Surgical Hospital
10.2023 - 03.2024
- Set up trays based on surgeons’ instructions and typical needs of each procedure.
- Collected soiled or contaminated supplies and instruments from patient care areas and safely transported for sterilization.
- Provided assistance during inspection visits by external regulatory agencies or accreditation bodies related to sterile processing functions.
- Kept ready stock of available items for OR based on schedule by effectively organizing time, equipment and supplies.
Sterile Processing Technician
Oklahoma Children's Hospital OU Health
06.2018 - 06.2023
- Prepared trays for open heart, transplant, and major orthopedic surgeries.
- Monitored environmental conditions within the department to maintain a clean and safe workspace conducive to efficient sterile processing activities.
- Helped prepare ORs with thorough cleaning between procedures.
Retail Support Specialist
Macy's
03.2016 - 02.2018
- Kept store clean, tidy and free from hazards.
- Prepared merchandise for sales floor and tagged items with correct pricing information.
- Processed incoming shipments, keeping inventory records accurate.
- Informed customers of promotions and special offers to increase sales.
Education
Bachelor of Science - Cybersecurity
Mid-America Christian University
Oklahoma City, Oklahoma05.2023
Associate in Science (A.S.) - Science
Oklahoma City Community College
Oklahoma City05.2017
High School - undefined
Star Spencer
Spencer, Oklahoma05.2002
Skills
- Client support
- Clear communication
- Inventory management
- Analytical problem-solving
- Organizational time strategies
- Risk assessment
- Strong organizational skills
- Effective multitasking
- Proficient in computer applications
Timeline
IT Field Services Technician
Our Blood Institute
08.2024 - Current
Sterile Processing Technician
Oklahoma Surgical Hospital
10.2023 - 03.2024
Sterile Processing Technician
Oklahoma Children's Hospital OU Health
06.2018 - 06.2023
Retail Support Specialist
Macy's
03.2016 - 02.2018
Associate in Science (A.S.) - Science
Oklahoma City Community College
High School - undefined
Star Spencer
Bachelor of Science - Cybersecurity
Mid-America Christian University