REGANA DE LA VEGA
Jarrell,TX
Summary
Experienced in leadership, operational excellence, and organizational development with a deep understanding of the factors driving business growth. Detail-oriented Title Clerk with extensive experience in receiving, organizing, and preparing paperwork for recreational vehicles, boats, and boat trailer transfers. Efficiently manages administrative tasks and meets customer service requirements. Excellent communication, time management, and problem-solving abilities developed over 2+ years.
Overview
13
13
years of professional experience
Work History
Title Specialist
INet Financial Services
07.2020 - Current
- Calculated and remitted state sales tax, service and other charges
- Entered title and vehicle information into database
- Prepared title documents to submit legal transfer work to DMV or required entities
- Depending on the state requirements for where the transfer needed to be completed
- Contacted multiple states to determine status of pending titles
- Communicated with customers to resolve common title issues and status updates
Senior Cash Transaction Specialist
Innovative Funding Services
08.2015 - 07.2020
- Handles incoming calls or inquiries from prospective customers or clients
- Assists customers effectively by solving customer disputes
- Provides customer additional information or explains services
- Discusses products offered and ensures customer satisfaction
- Completes supporting paperwork and data entry as required
- Accurately captures customer information
- Creates and maintains service reports
- Promoted to team lead twice for two departments
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns
- Produced and filed reports every week to inform senior management of current activities and progress with investigations
Teller
IBC Bank
07.2012 - 12.2014
- Receiving the working cash for the day and counting it before the shift begins
- Accepting deposits of both checks and cash and validating deposit slips
- Processing cash withdrawals
- Opening and closing vaults
- To answer queries and to assist customers with account related issues
- To carry out specialized tasks like cashier checks and money orders
- Balancing of the checks and cash at the end of every day
- Traveled to different branches to assist with coverage
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Educated customers on use of banking website and mobile apps
- Identified sales opportunities and referred customers to branch partners in financial services
- Stocked supplies for customers and personal teller station
- Maintained friendly and professional customer interactions
- Counted, verified and handled bank deposits and armored car transactions
- Established rapport with new clients to increase satisfaction and loyalty
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Gathered the team for team meetings in the morning prior to the bank opening
Education
High School Diploma -
Elsik High School
Houston, TXCoastal Bend College
Beeville, TXSkills
- Credit card processing
- Complaint resolution
- Record keeping
- Professional telephone demeanor
- Money handling abilities
- Data Entry
- Computer proficient
- Customer Service
- Title commitment preparation
- Problem-solving capacity
- Teamwork and collaboration
- Detail-oriented
Timeline
Title Specialist
INet Financial Services
07.2020 - Current
Senior Cash Transaction Specialist
Innovative Funding Services
08.2015 - 07.2020
Teller
IBC Bank
07.2012 - 12.2014
Coastal Bend College
High School Diploma -
Elsik High School
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