Regena Bass
Baxley,GA
Summary
Dynamic leader and skilled communicator, adept in boosting team efficiency and customer satisfaction at CVS Pharmacy. Excelled in database management and conflict resolution, enhancing operational workflows and fostering a collaborative environment. Achieved significant improvements in service delivery, demonstrating exceptional organizational and interpersonal abilities.
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.
Overview
34
34
years of professional experience
Work History
Office Administrative Assistant
Advanced Wound Care
10.2017 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Receptionist
Clerk Of Courts
04.2013 - 11.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Improved data privacy compliance with meticulous management of sensitive information.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Supported company correspondence by drafting and distributing memos and emails.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Manager
CVS Pharmacy
08.1990 - 04.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Improved marketing to attract new customers and promote business.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Education
No Degree - Accounting
Brewton Parker College
Mount Vernon Ga03-1992
High School Diploma -
Appling County High School
Baxley, GA06-1990
Skills
- Scheduling appointments
- Scheduling and calendar management
- Schedule and calendar management
- Database entry
- Confidentiality handling
- Telephone reception
- Payroll
- Meeting planning
- Payroll and accounts payable and receivable
- Scanning and copying
- Hospitality and accommodation
- Microsoft Word
- Leadership and supervision
- Vendor engagement
- Filing
- Excel spreadsheets
- Microsoft Excel
- Customer and client relations
- Microsoft PowerPoint
- Data organization
- Multi-line phone proficiency
- Recordkeeping
- Bookkeeping
- Spreadsheets
- Coordination
- Mail handling
- Purchase orders organization
- Scheduling
- Filing and data archiving
- Credit and collections
- Training and coaching
- Professional and mature
- Quickbooks
- Resourceful
- Prioritization
- Program files maintenance
- Sensitive material handling
- Document conversion
- Document retrieval
- Data retrieval systems
- Package routing
- Reception oversight
- Accounting skills
Timeline
Office Administrative Assistant
Advanced Wound Care
10.2017 - 07.2024
Receptionist
Clerk Of Courts
04.2013 - 11.2015
Manager
CVS Pharmacy
08.1990 - 04.2013
No Degree - Accounting
Brewton Parker College
High School Diploma -
Appling County High School
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