Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Regena Grigsby

Hattiesburg,MS

Summary

Dynamic leader and effective communicator with proven expertise in team leadership and problem-solving. Excelled at Excel Injection Molding by enhancing customer satisfaction and maintaining rigorous safety standards. Skilled in cash handling and fostering a positive work environment. Demonstrates a flexible schedule and a strong customer service focus, driving success in fast-paced settings.

Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.

Overview

12
years of professional experience
1
Certification

Work History

Excel Injection Molding

Shift Leader
06.2023 - Current

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Exon

Customer Service Representative
02.2017 - 05.2023

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Army National Guard MS

SPECAILIST E-4
09.2012 - 05.2018

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Hinds Community College
Raymond, MS

Associate of Applied Science from Early Childhood Care And Education
05-2017

University Overview

  • Dean's List [Semester and Year]
  • Honoree of [Honor Name]
  • Awarded [Award Name]
  • 4.0 GPA
  • 3.8 GPA

Hinds Community College
Raymond, MS

Associate of Arts from Pre-Nursing
05-2010

University Overview

  • Honoree of [Honor Name]
  • Awarded [Award Name]
  • Honor Roll [Semester and Year]

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Strong verbal and written communication
  • Team motivation

Certification

  • Certified Phlebotomy Technician (CPT) - National Healthcare Association (NHA).
  • Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
  • Cardiopulmonary Resuscitation (CPR) - American Red Cross.
  • OSHA Certified
  • First Aid Certification

Timeline

Shift Leader
Excel Injection Molding
06.2023 - Current
Customer Service Representative
Exon
02.2017 - 05.2023
SPECAILIST E-4
Army National Guard MS
09.2012 - 05.2018
  • Certified Phlebotomy Technician (CPT) - National Healthcare Association (NHA).
  • Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
  • Cardiopulmonary Resuscitation (CPR) - American Red Cross.
  • OSHA Certified
  • First Aid Certification
Hinds Community College
Associate of Applied Science from Early Childhood Care And Education
Hinds Community College
Associate of Arts from Pre-Nursing
Regena Grigsby