Regeneet Anglin
Fayetteville,N.C.
Summary
Dynamic and results-driven professional with a proven track record in effective communication and problem-solving, adept at collaborating with diverse teams to achieve common goals. Possesses meticulous attention to detail and strong project management skills, ensuring seamless execution of multiple initiatives simultaneously. Demonstrates exceptional operations management experience while consistently upholding professionalism and patience to enhance customer satisfaction and foster loyalty. Committed to driving positive outcomes through strategic thinking and a collaborative approach.
Overview
17
17
years of professional experience
Work History
Staffing Coordinator
Labor Finders
Fayetteville, NC
06.2025 - Current
- Coordinated staffing assignments to ensure optimal workforce allocation across various projects.
- Streamlined onboarding processes for new hires, enhancing efficiency and reducing time-to-fill positions.
- Managed scheduling logistics, balancing client needs with available labor resources effectively.
- Developed and maintained positive relationships with clients to understand staffing requirements and expectations.
Accounting Clerk III
Vectrus Corporation
Fort Bragg, NC
07.2020 - 04.2025
- Professional that maintains financial records, running reports, and recording a wide range of transactions.
- Examines, verifies and corrects various accounting documents to ensure completeness and accuracy of data in accordance to accounting procedures.
- Posts actions, identifies subsidiary accounts affected, make debit and credit entries and assigns proper codes.
- Reviews invoices and statements verifying information, ensuring sufficient funds have been obligated, and if questionable, resolving with the submitting unit.
- Reviews coding transactions and processing material through data processing for application in the accounting system.
- Performs analysis and reconciliation of computer printouts with operating unit reports scanning, filing and other administrative functions.
General Clerk III
Vectrus Corporation
Fort Bragg, NC
01.2020 - 07.2020
- As the first line of contact, provides world class customer service by effectively assisting customers via face to face in the office pertaining to general questions when setting up their household goods for transportation under the supervision of the Personal Property Shipping Property Office Outbound/Inbound Lead.
- Collected and distributed mail and messages.
- Prepared and maintain filing system for required documents.
- Responsible for updating databases with customer’s general contact information.
Customer Service Representative II
Vectrus Corporation
Fort Bragg, NC
11.2019 - 01.2020
- Under direct supervision of the Personal Property Shipping Office Outbound/Inbound Lead, required knowledge of the Defense Transportation Regulation to listen, receive and resolve complaints.
- Assisted customers as they call in for query updates.
- Monitored emails, route and book Que.
- Collected and distributes mail and messages.
- Prepared and maintained filing system for required documents.
Travel Clerk III
Vectrus Corporation
Fort Bragg, NC
05.2018 - 11.2019
- Responsible for planning itinerary and scheduling travel accommodations for military and civilian personnel in accordance with travel orders and Defense Travel Regulation (DTR) using knowledge of routes, types of carriers, and travel regulations.
- Verified travel orders to ensure costs, and availability selecting the most advantageous route and carrier.
- Notified personnel of dates of travel, baggage limits, medical and Visa requirements, and ensures that all necessary clearances have been obtained.
- Make adjustments to travel arrangements and itineraries as needed.
- Within general guidelines, select and apply appropriate travel guides, methods, techniques, and work sequences to effectively accomplish work.
- Provided excellent customer service to military and their dependents as well as civilians.
Shift Manager
McDonald’s
Fayetteville, NC
05.2009 - 05.2018
- As a shift manager, I served as a team leader, working with restaurant crew to maintain on target to meet goals, plan for peak hours during the shift and ensure quality service to customers resulting in satisfaction.
- Successfully managed the activities of 12 to 15 team members in multiple locations.
- Monitored the daily activities of 2 to 3 customer support teams.
- Developed, implemented and monitored programs to maximize customer satisfaction.
- Addressed negative customer feedback immediately to restore customer’s satisfaction.
- Effectively communicated with team members to maintain clearly defined expectations.
- Effectively managed departmental expenses to stay within allocated budget.
- Scheduled preventive maintenance of equipment to ensure uninterrupted operations.
- Monitored and maintained current inventory to ensure adequate stock levels.
- Resolved customer questions, issues and complaints.
- Effectively maintained decorum and professionalism in high stress environments.
- Developed rapport with the customer base by handling difficult issues with professionalism.
- Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
- Generated and distributed daily reports and order acknowledgments to appropriate personnel.
- Provided customers with information on add-ons and upsize availability in a bid to upsell food items.
- Provided customers with order time and payment information and process cash and credit card transactions.
Customer Service Representative
Anglin’s Insurance Group
Raleigh, NC
01.2012 - 02.2015
- Excellent interpersonal, organizational, communication (both written and oral), and telephone etiquette skills.
- Working knowledge of personal computers to include MS Word, Excel and Internet.
- Made outbound calls regarding overdue payments according to company standards and federal regulations.
- Made outbound calls regarding payment reminders to customers.
- Updated call results and entered any other pertinent information into the databases by maintaining records of all customer contacts.
Education
Diploma - General Studies
E. E. Smith High School
Fayetteville, NC06-2007
Skills
- Team Management
- Meticulous Attention to Detail
- Customer-service focused
- Strong verbal communication
- Strong organizational skills
- Inventory Management
- Flexibility
- Leadership Skills
- Team Orientation
- Quality Control/Assurance
Timeline
Staffing Coordinator
Labor Finders
06.2025 - Current
Accounting Clerk III
Vectrus Corporation
07.2020 - 04.2025
General Clerk III
Vectrus Corporation
01.2020 - 07.2020
Customer Service Representative II
Vectrus Corporation
11.2019 - 01.2020
Travel Clerk III
Vectrus Corporation
05.2018 - 11.2019
Customer Service Representative
Anglin’s Insurance Group
01.2012 - 02.2015
Shift Manager
McDonald’s
05.2009 - 05.2018
Diploma - General Studies
E. E. Smith High School