Shane Planas
Elgin,IL
Summary
Professional hospitality expert skilled in enhancing customer satisfaction through effective communication and teamwork. Proven ability to manage high-pressure situations while maintaining operational efficiency and cleanliness. Committed to creating positive experiences for patrons, driving repeat business through exceptional service.
Overview
8
8
years of professional experience
Work History
Staffing Coordinator
health care plus homemakers
3949 n pulaski rd, IL
03.2026 - Current
- Coordinated staffing schedules for caregivers across multiple client locations.
- Managed onboarding process for new staff, ensuring compliance with health regulations.
- Communicated with clients to assess staffing needs and preferences effectively.
- Maintained accurate records of employee availability and client assignments.
- Reviewed and updated caregiver orientation training materials to enhance onboarding experience.
- Assisted in resolving staff and client conflicts to foster positive working relationships.
- Implemented scheduling software to optimize caregiver assignments and reduce gaps in coverage.
- Coordinated and planned work shift schedules according to availability.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
- Maintained relationships with vendors to effectively source candidates for open positions.
- Collaborated with HR department to devise and update policies for corporate accountability and workplace health.
Supervisor
Honeybee Foods corp
396 w army trail bloomingdale, IL
05.2025 - 03.2026
- Supervised daily operations to ensure compliance with safety standards.
- Trained team members on proper handling of food products.
- Coordinated inventory management and stock replenishment processes.
- Resolved employee conflicts and addressed workplace concerns promptly.
- Monitored employee productivity to provide constructive feedback and coaching.
Bartender/Cashier
Gnostic
01.2018 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Service Crew Member
Matchboxyard
11.2019 - 04.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Manual Inputer
J&J Garments
02.2019 - 08.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Pantay National Integrated High School
Manila, Phillipines04-2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Cash register operation
- Menu memorization
- Memory retention
- Food service
- Team training and development
- Inventory
- Staff management
- Food preparation
- Cleanliness and hygiene
- Outgoing personality
- Customer service expertise
- Responsible serving
- Engaging customers
- Drink preparation
- Collaboration and teamwork
- Teamwork and professionalism
- Fast learner
- Bar restocking
- Safe service compliance
- Maintaining a clean bar
- Multilingual
- Ordering procedures
- Staffing software
- Scheduling coordination
- Onboarding procedures
- Compliance management
- Record keeping
- Client relationship management
- Conflict resolution
- Customer service orientation
- Record preparation
- Employee onboarding
- Staff coordination
- Schedule management
- Staff scheduling
- Onboarding processes
Languages
English
Limited
Timeline
Staffing Coordinator
health care plus homemakers
03.2026 - Current
Supervisor
Honeybee Foods corp
05.2025 - 03.2026
Service Crew Member
Matchboxyard
11.2019 - 04.2020
Manual Inputer
J&J Garments
02.2019 - 08.2019
Bartender/Cashier
Gnostic
01.2018 - 02.2025
High School Diploma -
Pantay National Integrated High School