Shanna Rachwal
Columbus,OH
Summary
Accomplished Staffing Coordinator with a proven track record at Trillium Staffing Solutions, enhancing employee retention and streamlining the hiring process. Expert in Microsoft Office and adept at building strong relationships, I significantly improved operational efficiency and candidate placement accuracy. My strategic approach to onboarding and database management has driven substantial business growth.
Overview
10
10
years of professional experience
Work History
Staffing Coordinator
Trillium Staffing Solutions
01.2022 - Current
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Utilized online applicant tracking system to screen resumes for all job openings.
Stylist
Nurtur Salon
06.2017 - 05.2020
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Shop Manager
The W Nail Bar
07.2020 - 12.2021
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Assistant Manager
Refuge at the Mill Salon
01.2015 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Cosmetology License - Cosmetology
Aveda Institute
Columbus, OH10.2013
General Studies
Hilliard Darby
Hilliard, OH05.2012
Skills
- Staff scheduling
- New hire onboarding
- Strong organization
- Staff coordination
- Schedule management
- Employment law
- Microsoft office
- In-person and telephone interviewing
- Human resources support
- Scheduling expertise
- Relationship building
- Database maintenance
- Multitasking
- Attention to detail
Timeline
Staffing Coordinator
Trillium Staffing Solutions
01.2022 - Current
Shop Manager
The W Nail Bar
07.2020 - 12.2021
Stylist
Nurtur Salon
06.2017 - 05.2020
Assistant Manager
Refuge at the Mill Salon
01.2015 - 05.2017
Cosmetology License - Cosmetology
Aveda Institute
General Studies
Hilliard Darby
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