Reggie Bailey
Harrison,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
Work History
College Grill/Bookstore
Northark College
Harrison, Arkansas
01.2025 - Current
Customer Service Representative
Planet Fitness
Harrison, Arkansas
06.2021 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and managed customer accounts efficiently.
- Managed customer feedback to improve service quality.
- Collaborated with team members to enhance customer satisfaction.
- Provided product information to help customers make informed decisions.
- Utilized company systems to track service requests accurately.
- Conducted follow-up calls to ensure customer satisfaction and address concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Strengthened customer retention by offering discount options.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
North Arkansas College
Harrison, AR 08.2021 - 05.2025
Harrison High School
Harrison, ARSkills
- Customer service
- Problem resolution
- Effective communication
- Relationship building
- Organization and time management
- First Aid/CPR
- Maintenance & repair
- Friendly, positive attitude
- Public speaking
- Teamwork and collaboration
- Written communication
- Verbal communication
- Supervision and leadership
- Project planning
- Basic math
- Google drive
- Microsoft Word
- Microsoft XL
Accomplishments
- September 02, 2020 Eagle Scout
- September 03, 2023 Values Day Recognition
References
References available upon request.
Timeline
College Grill/Bookstore
Northark College
01.2025 - Current
North Arkansas College
08.2021 - 05.2025
Customer Service Representative
Planet Fitness
06.2021 - Current
Harrison High School