Reggie Carter
Temecula,CA
Summary
Detailed Workflow Coordinator with vendor software and applications knowledge and over 25 years of experience. Proactive and flexible with proven history of driving productivity and efficiency through commitment to continuous improvement and strong leadership.
Organized Workflow Coordinator offering proven history of excellent communication and empowering leadership. Industrious and meticulous with passion for streamlining processes to improve quality and productivity. Proficiency with workflow management software and demonstrated success in meeting client and management expectations.
Overview
29
29
years of professional experience
Work History
Workflow Analyst
Cetera Financial Group
06.2014 - 01.2023
- Managed teams and delegated training and development.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Evaluated current processes to develop improvement plans.
- Communicated with team members to enforce deadlines and quality standards.
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Application Support Analyst
Founders Credit Union
01.2013 - 12.2013
- Participated in on-site requirements gathering sessions.
- Installed, configured and provided ongoing configuration management for two custom applications.
- Accommodated delivery challenges specific to SaaS delivery environment
- Used vendor mortgage application to track, maintain and update trouble tickets.
Business Analyst
GMAC Mortgage LLC Dba Ditech.com
01.2012 - 01.2013
- Developed and maintained data warehouses and data marts to support business operations.
- Identified patterns and trends in large data sets and provided actionable insights.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Business Analyst
BNY Mellon Asset Servicing
02.1994 - 10.2009
- Developed and maintained data warehouses and data marts to support business operations.
- Identified patterns and trends in large data sets and provided actionable insights.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Education
Bachelor of Science - Business Economics
Morehouse College
Atlanta, GA05.1992
Skills
- Filing Systems
- Professional Development
- Payment Collection
- Work Orders
Timeline
Workflow Analyst
Cetera Financial Group
06.2014 - 01.2023
Application Support Analyst
Founders Credit Union
01.2013 - 12.2013
Business Analyst
GMAC Mortgage LLC Dba Ditech.com
01.2012 - 01.2013
Business Analyst
BNY Mellon Asset Servicing
02.1994 - 10.2009
Bachelor of Science - Business Economics
Morehouse College
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