Reginald Falkner
Memphis,United States
Summary
Personable Real Estate professional offers over 20 years of superior client satisfaction in real estate transactions. Ambitious and knowledgeable of escrow procedures and contract requirements. Well-versed in assisting clients with mortgage option research and financial management to facilitate productive negotiations.2020
Overview
39
39
years of professional experience
Work History
Real Estate Consultant
Patterson Homes Real Estate Co.
08.2022 - Current
- Conducted market research to determine competitive pricing for properties.
- Provided guidance and advice to clients on the best real estate investments.
- Negotiated with buyers, sellers, landlords and tenants to reach favorable agreements.
- Developed strategies to maximize profits for investors in the real estate market.
- Analyzed local housing market trends and identified potential opportunities for investment.
Area Sales Manager
RealChoice LLC
Memphis Metropolitan Area
01.2015 - Current
- Planned, developed and implemented sales strategies in an assigned region.
- Conducted market research to identify customer needs and trends.
- Developed pricing policies and negotiated contracts with customers.
- Analyzed sales data to determine areas of improvement for the organization.
- Managed a team of sales representatives in order to achieve maximum results.
Area Business Manager
EarthLink
Memphis metropolitan area, Mississippi, United States
10.2021 - 01.2024
- Maintained detailed records of sales activities, including daily call reports, weekly forecasts, and monthly performance metrics.
- Managed the development of long-term relationships with key customers.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction levels remain high.
Special Security Professional
ADT
Greater Memphis Area
08.2015 - 01.2023
- Conducted security assessments to identify vulnerabilities and risks in the system.
- Investigated security breaches or violations and documented findings.
- Performed periodic reviews of existing security systems to ensure compliance with industry standards.
Real Estate Sales Professional
4Success Realty
Greater Memphis Area
08.2014 - 01.2023
- Developed relationships with potential buyers and sellers to generate new business opportunities.
- Created marketing materials such as brochures, flyers, and postcards to advertise properties for sale.
- Negotiated contracts between buyers and sellers in accordance with state laws.
- Conducted research on local real estate markets and trends.
Business Sales Manager
Comcast Business
Memphis
05.2013 - 09.2014
- Identified new business opportunities and developed relationships with potential customers.
- Managed the entire sales process from lead generation through close of sale.
- Worked closely with colleagues across departments such as operations, finance and HR in order to ensure smooth functioning of processes.
- Managed complete sales process from customer presentation to order, installation and post-sale service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
Senior Business Account Manager
Comcast Business
3251 Players Club Parkway
07.2011 - 05.2013
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided support for customers with complex business needs.
- Managed accounts receivable, collections, and credit control activities.
Insurance Agent
FARMERS INSURANCE GROUP
01.2006 - 02.2008
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
Real Estate Professional
EAGLE REAL ESTATE CORPORATION
09.2002 - 01.2006
- Conducted market analysis to determine suitable pricing for properties.
- Advised clients on the best strategies for buying or selling properties.
- Negotiated contracts between buyers, sellers, and other parties.
Regional Manager
NU PLACE LENDING
04.2002 - 09.2005
- Developed and implemented strategies to increase market share in the region.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Analyzed regional financial data to identify areas of growth opportunities.
Owner/ CEO
WIRECOM CELLULAR SERVICES
06.1999 - 04.2002
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
Senior Enterprise Account Manager
SPRINT PCS
Greater Memphis Area
02.1997 - 06.1999
- Developed and implemented strategies to acquire new customers and maintain existing customer relationships.
- Identified, researched, and qualified prospects through cold calling, networking events, email campaigns, and other sales activities.
- Managed the full sales cycle from prospecting to closing deals with clients in a timely manner.
Commercial Sales Representative
Voice Stream
09.1995 - 02.1997
- Developed and implemented sales strategies to increase customer base.
- Maintained records of customer accounts, orders, and payments.
- Prepared presentations and proposals for prospective customers.
B2B Sales Representative
CELLULAR ONE
12.1990 - 09.1995
- Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls.
- Identified potential customers and developed strategies to target them effectively.
- Prepared sales presentations, proposals, contracts and other documents for customers.
Account Sales Representative
BELLSOUTH MOBILITY
04.1988 - 12.1990
- Developed and implemented sales strategies to increase revenue.
- Conducted customer presentations, product demonstrations, and sales negotiations.
- Generated new business opportunities with existing clients through upselling techniques.
Dining Management Specialist
US Navy
06.1985 - 02.1988
- Provided guidance and support to management staff in developing, implementing, and evaluating policies, procedures, and strategies.
- Developed detailed reports on operational performance metrics and presented results to senior management team.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
SouthSide High School
Memphis, TN05-1985
Business Management
USN
CV-60 USS SARATOGA07-1987
Skills
- Promotional Planning
- Leads Prospecting
- Due Diligence
- Property Marketing
- Client Relations
- Property Management
- Sales Follow-Up
- Commercial Real Estate
- Residential Real Estate
- Portfolio Management
- Market Research
- Property Research
- Investment Analysis
- Contract Negotiation
- New Home Salesmanship
- Market Monitoring
- Negotiations Expert
- Property Assessments
- Lender Relations
- Client Needs Assessment
- Real Estate Development
- Social Media Marketing
- Buyers' Agent
- Partnership Development
- CRM Software Use
- Client Management
- Honest and Ethical
- TN Licensed Real Estate Agent
Resume - Summary
- Real Estate Consultant, Patterson Homes Real Estate Co., Full-time, 08/2022, Present, 1 yr 7 mos
- Area Business Manager, EarthLink, Full-time, 10/2021, 01/01/2024, 2 yrs 5 mos, Memphis metropolitan area, Mississippi, United States
- Area Sales Manager, RealChoice LLC, Full-time, 01/2015, Present, 9 yrs 2 mos, Memphis Metropolitan Area
- Special Security Professional, ADT, 08/2015, 01/2023, 7 yrs 6 mos, Greater Memphis Area
- Real Estate Sales Professional, 4Success Realty, 08/2014, 01/2023, 8 yrs 6 mos, Greater Memphis Area
- Business Sales Manager, Comcast Business, 05/2013, 09/2014, 1 yr 5 mos, Memphis
- Senior Business Account Manager, Comcast Business, 07/2011, 05/2013, 1 yr 11 mos, 3251 Players Club Parkway
- Customize strategic networks for PRI interface phone services for small to large businesses that normally saves customers about 40% off their telecommunications. Specializing in reducing business customers overhead by providing a more cost effective network for their telephone, internet and T.V. services. Meet with customers quarterly to analyze customers business and to see successes and failures to make necessary recommendation as needed. Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling. Manage and solve conflicts with clients as well as Interact and coordinate with the sales team and other staff members in other departments working on the same account. Establish budgets with the client and company to meet time deadlines for accounts., Comcast Business, 05/2013, 09/2014, 1 yr 5 mos, Memphis
- Insurance Agent, Farmers Insurance Group, 01/2006, 02/2008, 2 yrs 2 mos
- Real Estate Professional, Eagle Real Estate Corporation, 09/2002, 01/2006, 3 yrs 5 mos
- Regional Manager, Nu Place Lending, 04/2002, 09/2005, 3 yrs 6 mos
- Owner/ CEO, Wirecom Cellular Services, 06/1999, 04/2002, 2 yrs 11 mos
- Senior Enterprise Account Manager, Sprint PCS, 02/1997, 06/1999, 2 yrs 5 mos, Greater Memphis Area
- Commercial Sales Representative, Voice Stream, 09/1995, 02/1997, 1 yr 6 mos
- B2B Sales Representative, Cellular One, 12/1990, 09/1995, 4 yrs 10 mos
- Account Sales Representative, BellSouth Mobility, 04/1988, 12/1990, 2 yrs 9 mos
- Dining Management Specialist, US Navy, 06/1985, 02/1988, 2 yrs 9 mos
Timeline
Real Estate Consultant
Patterson Homes Real Estate Co.
08.2022 - Current
Area Business Manager
EarthLink
10.2021 - 01.2024
Special Security Professional
ADT
08.2015 - 01.2023
Area Sales Manager
RealChoice LLC
01.2015 - Current
Real Estate Sales Professional
4Success Realty
08.2014 - 01.2023
Business Sales Manager
Comcast Business
05.2013 - 09.2014
Senior Business Account Manager
Comcast Business
07.2011 - 05.2013
Insurance Agent
FARMERS INSURANCE GROUP
01.2006 - 02.2008
Real Estate Professional
EAGLE REAL ESTATE CORPORATION
09.2002 - 01.2006
Regional Manager
NU PLACE LENDING
04.2002 - 09.2005
Owner/ CEO
WIRECOM CELLULAR SERVICES
06.1999 - 04.2002
Senior Enterprise Account Manager
SPRINT PCS
02.1997 - 06.1999
Commercial Sales Representative
Voice Stream
09.1995 - 02.1997
B2B Sales Representative
CELLULAR ONE
12.1990 - 09.1995
Account Sales Representative
BELLSOUTH MOBILITY
04.1988 - 12.1990
Dining Management Specialist
US Navy
06.1985 - 02.1988
High School Diploma -
SouthSide High School
Business Management
USN
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