Reginald Henderson II
Union,USA
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at managing multiple tasks in fast-paced environments. Recognized for a proactive approach to identifying issues and optimizing processes, contributing significantly to team objectives. Core competencies include time management, problem-solving, and process improvement. Career aspirations focus on leveraging expertise to drive operational efficiency in dynamic teams.
Overview
7
7
years of professional experience
Work History
E- Discovery Analyst
Merck
Rahway, NJ
11.2021 - Current
- Conducted backup and storage of both structured and unstructured data.
- Oversaw electronic media inventory, maintaining precise tracking.
- Generated data for Legal Department promptly, ensuring compliance with retention policies.
- Executed quality assurance checks to validate compliance with eDiscovery protocols.
- Maintained database systems to track and analyze operational data.
- Coordinated incoming and outgoing mail and faxes.
Customer Service Representative, Manager
Old Navy
Watchung, NJ
11.2020 - 01.2022
- Handled daily customer queries for more than 100 individuals, contributing to a positive shopping experience.
- Directed team of six, ensuring completion of tasks aligned with operational goals.
- Ensured precision in inventory management and minimized discrepancies.
- Guided new team members through company protocols and customer service excellence.
Cashier, Assistant Manager
Popeye's
Union, NJ
05.2018 - 06.2020
- Minimized product waste through diligent upkeep of safety and cleanliness measures.
- Resolved customer inquiries daily, maintaining high satisfaction levels.
- Analyzed workflow processes and applied enhancements to boost productivity.
- Aided in staff training and mentorship, promoting a productive work atmosphere.
Data / Sales Associate
Flynn O' Hara
Newark, NJ
05.2019 - 08.2019
- Provided accurate sizing and measurement services for more than 200 clients, leading to customer satisfaction.
- Executed logo customization through printing and stitching with accuracy.
- Managed and updated confidential data in Microsoft Excel, maintaining timeliness and accuracy.
- Solved customer challenges through innovative problem-solving.
Education
Certificate - Computer & Network Support Technician
Lincoln Tech
Iselin, NJ08.2020
High School Diploma -
KIPP Newark Collegiate Academy (NCA)
Newark, NJ06.2020
Skills
- Microsoft Office Suite
- Microsoft Purview
- Discovery Attender
- Customer Service
- FTK Imager
- Admin Pro
- Productivity Software
- Attention to detail
- Technical Support
- Time Management
- Scheduling
- Administrative support
Timeline
E- Discovery Analyst
Merck
11.2021 - Current
Customer Service Representative, Manager
Old Navy
11.2020 - 01.2022
Data / Sales Associate
Flynn O' Hara
05.2019 - 08.2019
Cashier, Assistant Manager
Popeye's
05.2018 - 06.2020
Certificate - Computer & Network Support Technician
Lincoln Tech
High School Diploma -
KIPP Newark Collegiate Academy (NCA)
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