Reginald Henderson II
Union,USA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
E- Discovery Analyst
Merck
11.2021 - Current
- Collected, backed up, and stored structured and unstructured data in compliance with legal standards
- Managed inventory of electronic media, ensuring accurate tracking and retrieval
- Produced data for the Legal Department on demand, adhering to strict retention protocols
- Conducted quality assurance checks to ensure accuracy and compliance in eDiscovery processes
- Maintained database systems to track and analyze operational data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Representative, Manager
Old Navy
11.2020 - 01.2022
- Assisted 100+ customers daily, resolving inquiries and ensuring a positive shopping experience
- Supervised a team of 6, delegating tasks to meet operational goals and improve performance
- Managed inventory worth $50,000, maintaining accuracy and reducing discrepancies
- Trained new employees on company policies and customer service best practices, fostering a collaborative and productive team environment
Cashier, Assistant Manager
Popeye's
05.2018 - 06.2020
- Maintained safety and sanitation standards, minimizing product waste and ensuring quality control
- Delivered excellent customer service to 300+ customers daily, resolving inquiries and ensuring satisfaction
- Identified workflow inefficiencies and implemented solutions to improve productivity and service speed
- Assisted in training and mentoring staff, fostering a positive and efficient work environment
Data / Sales Associate
Flynn O' Hara
05.2019 - 08.2019
- Assisted 200+ customers with uniform sizing and measurements, ensuring accuracy and satisfaction
- Managed logo customization, including printing and stitching, with precision and attention to detail
- Entered and maintained confidential data in Microsoft Excel, ensuring timely and accurate record-keeping
- Resolved customer issues by combining creative problem-solving with critical thinking
Education
Certificate - Computer & Network Support Technician
Lincoln Tech
Iselin, NJ08.2020
High School Diploma - undefined
KIPP Newark Collegiate Academy (NCA)
Newark, NJ06.2020
Skills
- Microsoft Office Suite
- Microsoft Purview
- Discovery Attender
- Customer Service
- FTK Imager
- Admin Pro
- Productivity Software
- Attention to detail
- Technical Support
- Time Management
- Scheduling
- Administrative support
Timeline
E- Discovery Analyst
Merck
11.2021 - Current
Customer Service Representative, Manager
Old Navy
11.2020 - 01.2022
Data / Sales Associate
Flynn O' Hara
05.2019 - 08.2019
Cashier, Assistant Manager
Popeye's
05.2018 - 06.2020
High School Diploma - undefined
KIPP Newark Collegiate Academy (NCA)
Certificate - Computer & Network Support Technician
Lincoln Tech
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