Reginald J. Walker
Summary
Results-oriented IT Support and Technical Implementation Specialist with a strong background in troubleshooting and maintaining hardware and software systems. Resolved technical issues across diverse environments to ensure optimal IT operations. Developed automation solutions that enhanced operational efficiency and created documentation to support team empowerment.
Overview
8
8
years of professional experience
Work History
Technical Support / Implementation Specialist
Storewise
Overland Park
04.2022 - Current
- Install, configure, and maintain proprietary software applications in Windows-based client server environments, securing file generation and transfer to AWS S3 cloud systems
- Troubleshoot and resolve technical issues involving server systems, workstation environments, network connectivity, API integrations, and cloud-based data flow for 700+ grocery store locations.
- Created isolated AWS EC2 test environments for technical support teams to replicate complex issues, validate scripts, and troubleshoot production-impacting problems prior to live deployment
- Monitor system performance to ensure the availability and reliability of customer IT systems through proactive dashboard monitoring and timely incident resolution
- Developed Python and batch scripting automation solutions to streamline file manipulation, reduce manual labor, and improve operational efficiency
- Create internal technical documentation and knowledge base resources enabling support, fulfillment, and customer experience teams to provision and troubleshoot customer software environments more effectively
General Office Clerk
Internal Revenue Service
Kansas City
02.2021 - 04.2022
- Verified and organized sensitive records, upholding attention to detail and process integrity.
- Supported internal administrative operations by managing workflow and documentation control.
- Maintained accurate digital and physical documentation systems, ensuring operational efficiency and compliance.
Lead Library Student Staff Assistant
University of Missouri–Kansas City
Kansas City
01.2018 - 05.2020
- Provided technical and operational support to end-users, effectively resolving system access and technology-related issues to improve user experience.
- Collaborated with IT teams to troubleshoot and resolve workstation, printer, and networking issues, enhancing functionality across library systems.
- Supported daily operations through database management and account administration, delivering exceptional customer service to streamline library services.
Education
Bachelor of Arts - Criminal Justice & Criminology
University of Missouri–Kansas City
Kansas City05-2020
Technical Skills
Systems Administration & IT Support:
Hardware & Software Installation • Windows Server Administration • Active Directory • Workstation Support • Remote Technical Support • System Monitoring • Incident Response
Networking & Cloud Technologies:
Network Troubleshooting • API Connectivity • AWS (S3/EC2)
Automation & Scripting:
Python • Batch Scripting • Process Automation • Technical Documentation
Tools & Platforms:
SQL Server Management Studio (SSMS) • Jira • Zendesk • Zoho Desk • Salesforce • Confluence
Projects
RHEL Multi-VM Infrastructure & Automation Lab
Proxmox VE | Red Hat Enterprise Linux
- Built and maintained a multi-VM enterprise-style Linux environment simulating real-world system administration infrastructure
- Automated system deployment and configuration using Ansible playbooks, roles, and secure secret management
- Configured core infrastructure services including DNS, NFS, LVM storage, networking, and system monitoring with Prometheus/Grafana
Timeline
Technical Support / Implementation Specialist
Storewise
04.2022 - Current
General Office Clerk
Internal Revenue Service
02.2021 - 04.2022
Lead Library Student Staff Assistant
University of Missouri–Kansas City
01.2018 - 05.2020
Bachelor of Arts - Criminal Justice & Criminology
University of Missouri–Kansas City