Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper
Marcus Tyner

Marcus Tyner

Helena,AL

Summary

Solution Analyst skilled in engaging with stakeholders of all levels to facilitate requirements gathering and document as-is and to-be processes. Experienced in design, user acceptance testing (UAT), defect resolution and implementation of technical solutions.

Overview

23
23
years of professional experience

Work History

Implementation Analyst/Tier 2 Technical Support Specialist

Command Alkon
Birmingham , AL
01.2020 - Current
  • Evaluated and defined internal and customer needs, implementing processes to address requirements.
  • Organized project implementation resources and leveraged expertise to assist organizational rollout.
  • Coordinated and managed internal projects and assignments to deliver seamless rollout.
  • Led custom product training and deployment to meet organizational goals.
  • Worked with our development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Software Support Specialist

Command Alkon
Birmingham, AL
08.2016 - 01.2022
  • · Responsible for answering How-To questions; troubleshooting software and/or hardware issues; Troubleshooting software and hardware integration issues; Upgrading Command Alkon’s proprietary products.
  • · Diagnose and correct breakdowns in the integration of COMMANDbatch with Microsoft Windows operating systems and other proprietary software developed by COMMANDALKON and or 3rd party businesses. (transfer / sharing, TCP/IP, networking, Modbus TCP, Ethernet/IP.
  • · Responsible for taking lead of all installation, tracing and terminating electrical wiring connections to control plant equipment or sensors (24vDC, 110VAC), testing and ensuring that the right material is delivered when called for by Window OS.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Identified issues, analyzed information and provided solutions to problems.

Mine Foreman

Walter Energy Coal Mine
Brookwood , AL
01.2008 - 08.2016
  • Responsible for examining mines for dangers, particularly explosive, poisonous or suffocating gases
  • Supervises a 12 man crew, who prepares, inspects, and works in mining projects.
  • Ensures that projects/department milestones/goal are met and adhering to approved budgets

Tele-Communication Maintainer

CSX Transportation, Inc.
Tarrant , AL
01.2001 - 12.2007
  • Installed or removed telecommunications and associated support equipment at fixed locations statewide.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Researched and recommended network and data communications hardware and software.
  • Set up networks and computers for business and residential customers.

Education

Electronic Engineering - Electronics Engineering Technologies

ITT Technical Institute - Birmingham Al
Birmingham Al
05.2001

Skills

  • Problem-solving
  • Tracking and Documentation
  • Resolving Problems and Incidents
  • Interpersonal Skills
  • Active listening
  • Technical implementation
  • On-Site Technical Support
  • Remote Technical Support

Timeline

Implementation Analyst/Tier 2 Technical Support Specialist

Command Alkon
01.2020 - Current

Software Support Specialist

Command Alkon
08.2016 - 01.2022

Mine Foreman

Walter Energy Coal Mine
01.2008 - 08.2016

Tele-Communication Maintainer

CSX Transportation, Inc.
01.2001 - 12.2007

Electronic Engineering - Electronics Engineering Technologies

ITT Technical Institute - Birmingham Al

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Marcus Tyner