Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reggie Washington

Phoenix,AZ

Summary

Professional with strong background in investigative work, adept at gathering and analyzing information to uncover key insights. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate investigations.

Overview

7
7
years of professional experience

Work History

Trust and Safety Investigator

Uber Technologies Inc.
03.2024 - Current
  • Ensures compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
  • Provides thorough, detailed investigations using various support platforms (email, chat, phone) to develop case details, analyze, evidence, and present recommendations to key stakeholders.
  • Acts with a sense of urgency to ensure the complete, accurate and timely completion of caseload within strict service level and quality agreements.
  • Contacts, interviews, and obtains statements from reporting parties, witnesses, and accused parties to secure vital information.

Risk and Compliance Specialist

Uber Technologies Inc.
07.2023 - 03.2024
  • Adhered to project scope and timeline changes by utilizing JIRA, Salesforce, DocApprover, Google Suite, and Box to track projects efficiently
  • Became an expert on processes and may help with sophisticated problem solving
  • Conducted outbound call campaigns and support supply campaigns sought at getting earners on the road
  • Performed basic research and data entry related to multiple crucial projects such as wage garnishments, vehicle inspections, and call campaigns

TBI/NHTD Service Coordinator

Professional Care Management of New York
06.2022 - 07.2023
  • Provided direct care management services, maintaining accurate and verifiable documentation of all services rendered
  • Developed comprehensive service plans, PPOs, and all other required DOH paperwork for participants assigned
  • Assisted clients/legal guardians with applications and paperwork for and management of benefits, financial, housing, or related areas as needed
  • Coordinated and facilitated team meetings semi-annually and as requested by clients receiving services from TBI/NHTD Waiver programs

Executive Director

People’s Development Corporation
10.2021 - 06.2022
  • Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
  • Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Represented organization to local public by giving presentations and speeches and participating in community events.

COVID-19 Response Frontline Case Investigator

Public Consulting Group
01.2021 - 02.2022
  • Collected and recorded information on symptoms and needs into the CRM.
  • Conducted thorough follow-ups with affected individuals, ensuring their adherence to isolation protocols and offering support as needed.
  • Reduced the risk of community transmission by promptly identifying close contacts of confirmed cases.
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Trained new team members on best practices for effective contact tracing procedures, enhancing overall team performance.

Self-Direction Coordinator

Epilepsy-Pralid, Inc.
07.2019 - 12.2020
  • Monitored and updated files and documents to ensure Medicaid compliance for people who self-direct their services.
  • Monitored the Self-Direction budgets of up to 50 different individuals who Self-Direct their services.
  • Supervised all Self-hired staff that work for people who self-direct their services.
  • Attended annual meetings to review the budgets of people who Self-Direct their services.

Program Coordinator

Syracuse City School District
01.2018 - 07.2020
  • Assisted in program planning and supervision of students at all times
  • Met program requirements, including those related to the school, licensure, and school program
  • Oversaw staff schedules and assignments to handle programming demands.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.

Outpatient Counselor

Syracuse Recovery Services
02.2019 - 07.2019
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
  • Increased client satisfaction by consistently maintaining open lines of communication and providing empathetic, non-judgmental support throughout the therapeutic process.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.

Education

Master’s degree - Community Health Education

Cortland, State University of New York
05.2026

Bachelor of Science - Human Biology

University At Albany, State University of New York
05.2012

Skills

  • Risk analysis
  • Investigation management
  • Detailed report writing
  • Insurance fraud
  • Risk assessment
  • Continuous improvement
  • Interviewing witnesses
  • Case management
  • Collecting evidence

Timeline

Trust and Safety Investigator

Uber Technologies Inc.
03.2024 - Current

Risk and Compliance Specialist

Uber Technologies Inc.
07.2023 - 03.2024

TBI/NHTD Service Coordinator

Professional Care Management of New York
06.2022 - 07.2023

Executive Director

People’s Development Corporation
10.2021 - 06.2022

COVID-19 Response Frontline Case Investigator

Public Consulting Group
01.2021 - 02.2022

Self-Direction Coordinator

Epilepsy-Pralid, Inc.
07.2019 - 12.2020

Outpatient Counselor

Syracuse Recovery Services
02.2019 - 07.2019

Program Coordinator

Syracuse City School District
01.2018 - 07.2020

Master’s degree - Community Health Education

Cortland, State University of New York

Bachelor of Science - Human Biology

University At Albany, State University of New York

Similar Profiles

CREATE PROFILE
Reggie Washington