Summary
Overview
Work History
Education
Skills
Websites
LANGUAGES
Timeline
SOCIAL LINKS
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Ivan Perez Colon

Austin

Summary

High-performing, offering years background in customer service and account. Successful in efficiently resolving collections issues, discrepancies, and short payments. Team-oriented with ability to mentor junior associates when consistently meeting goals. Able to grow in new environment and thirst to learn about new things.

Overview

7
7
years of professional experience

Work History

Trust and Safety Risk, Payments, Ad Support

xAI
Bastrop, Texas
11.2023 - 11.2025
  • Analyzed payment processing data to streamline transactions, resulting in quicker approvals and improved customer satisfaction.
  • Developed a proactive monitoring system for trust and safety risks, achieving noticeable improvements in incident detection rates.
  • Conducted in-depth analysis of payment trends, leading to enhanced fraud detection protocols and significantly reducing risk exposure.
  • Evaluated transaction patterns to identify vulnerabilities, driving enhanced security measures and minimizing potential losses.

Child Trust and Safety Agent

SpaceX
Bastrop, TX
12.2023 - 11.2024
  • Reviewed and reported Child Sexual Exploitation media to NCMEC, facilitating timely law enforcement intervention.
  • Trained AI tools and created safety protocol on high-risk Child Safety images and media.
  • Conducted investigations into criminal activities, providing supervisors with actionable findings to inform decision-making.
  • Analyzed crime trends, developing targeted strategies that enhanced crime prevention efforts.
  • Coordinated with various law enforcement agencies during multi-agency operations.
  • Maintained accurate records of evidence and property for legal proceedings.

Fraud Reviewer

BCForward/Accenture LLC.
Austin, Texas
11.2019 - 08.2023
  • Utilized advanced analytics to uncover patterns and trends in fraud cases.
  • Maintained up-to-date knowledge of industry trends and regulatory changes.
  • Collaborated with cross-functional teams to enhance fraud prevention strategies.

Credit Manager

Premier Rental Purchase/EasyHomes
Killeen, Texas
07.2018 - 06.2019
  • Helped management to identify workflow issues and find solutions.
  • Accurately handled large amounts of money on the cash register.
  • Trained, coached, and supervised new staff members.
  • Processed a range of documentation and entered information into databases.

Education

General High School Diploma -

Shoemaker High School
Texas
01-2014

Skills

  • Risk assessment
  • Risk analysis
  • Risk mitigation
  • Incident response
  • Policy enforcement
  • Data analytics
  • Data modeling
  • Data validation
  • SQL optimization
  • Database management
  • Machine learning applications
  • Problem-Solving
  • Stakeholder communication
  • Customer service
  • Handling conflict
  • Teamwork
  • Office administration

LANGUAGES

Spanish
English

Timeline

Child Trust and Safety Agent

SpaceX
12.2023 - 11.2024

Trust and Safety Risk, Payments, Ad Support

xAI
11.2023 - 11.2025

Fraud Reviewer

BCForward/Accenture LLC.
11.2019 - 08.2023

Credit Manager

Premier Rental Purchase/EasyHomes
07.2018 - 06.2019

General High School Diploma -

Shoemaker High School

SOCIAL LINKS

Ivan Perez Colon: www.linkedin.com/in/ivan-perez-419a5a193