Reggina Mckoy
Lithonia,GA
Summary
Experienced Supervisor and Social Worker with over 20 years in housing, case management, and supportive services. Expertise in developing client-centered strategies to enhance service delivery and access to stable housing for veterans and underserved populations. Proficient in crisis intervention, program development, and regulatory compliance while leading multidisciplinary teams and fostering community partnerships. Committed to advancing equitable access to resources and empowering individuals and families toward housing stability.
Overview
9
9
years of professional experience
Work History
Housing Case Manager
AID Atlanta INC.
Peachtree City, GA
04.2024 - Current
- Managed a caseload of approximately 75 clients, coordinating housing, medical, behavioral health, and supportive services to promote housing stability, health outcomes, and self-sufficiency.
- Trained new staff on case management protocols and best practices for client engagement.
- Developed training materials to streamline processes and improve the accuracy of case documentation.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Administered and provided ongoing case management for clients enrolled in the Tenant-Based Rental Assistance (TBRA) Program and other housing assistance programs, ensuring program compliance, eligibility, and successful housing retention.
- Conducted comprehensive housing barrier assessments and developed individualized housing stability plans tailored to each client's needs, resulting in improved long-term housing outcomes.
- Coordinated medical appointments, behavioral health services, and community resources, improving access to care and increasing timely service delivery by 30%.
- Collaborated with healthcare providers, landlords, property managers, and multidisciplinary teams to develop, implement, and monitor individualized service plans that improved treatment adherence and continuity of care.
- Assisted clients in obtaining and maintaining stable housing by connecting them to rental, utility, and emergency financial assistance, HOPWA, TBRA, and other supportive housing resources.
- Educated clients on housing program requirements, lease compliance, budgeting, and available community resources to promote long-term housing stability and independence.
- Maintained accurate, confidential, and timely client documentation in compliance with organizational policies, HUD, HOPWA, Ryan White, and state and federal regulations.
- Built strong, trusting relationships using trauma-informed, strengths-based, and client-centered approaches, increasing client engagement and successful participation in housing and supportive service programs.
- Advocated for clients by coordinating with landlords, property management companies, healthcare providers, and community partners to resolve housing barriers, prevent evictions, and maintain stable housing.
- Connected clients to employment services, transportation, food assistance, healthcare benefits, and other community resources to improve financial stability and overall quality of life.
- Monitored client progress, tracked program outcomes, prepared reports, and utilized data to identify service gaps, improve program performance, and ensure compliance with funding requirements.
VA Liaison /Supervisor of Distribution Operations
Roof Above
Charlotte, NC
01.2022 - 12.2024
- Coordinated with the U.S. Department of Veterans Affairs (VA), housing providers, and community partners to secure permanent and transitional housing for veterans, thereby improving placement rates and reducing housing instability.
- Streamlined housing application and referral processes, increasing approval rates and expediting eligibility determinations through accurate documentation and timely follow-up.
- Conducted crisis intervention and risk assessments, utilizing trauma-informed care and de-escalation techniques to ensure veteran safety and facilitate access to emergency services when needed.
- Collaborated with multidisciplinary teams, including VA staff, healthcare providers, behavioral health professionals, and community agencies, to coordinate comprehensive, client-centered care plans.
- Reviewed housing application data and program metrics to identify workflow inefficiencies, resulting in improved processing times, enhanced resource allocation, and increased program effectiveness.
- Facilitated meetings and workshops with VA representatives, landlords, service providers, and community stakeholders to strengthen partnerships, improve service coordination, and expand housing opportunities for veterans.
- Implemented client feedback initiatives to evaluate service effectiveness and identify opportunities for continuous quality improvement, increasing veteran engagement and satisfaction.
- Provided ongoing case consultation, mentorship, and training to new staff on VA eligibility requirements, housing resources, crisis response, and best practices in veteran case management.
- Built collaborative relationships across multidisciplinary teams, fostering a culture of accountability, knowledge sharing, and high-quality service delivery.
- Advocated for veterans by addressing barriers to housing, healthcare, employment, and supportive services, helping clients achieve long-term housing stability and self-sufficiency.
- Maintained accurate and confidential case documentation in compliance with VA policies, HUD regulations, and organizational standards.
- Monitored program outcomes and prepared reports to support performance improvement initiatives and ensure compliance with federal funding requirements.
- Streamlined reporting processes, ensuring accuracy and timely dissemination of information to leadership.
PBV Supervisor
Housing Authority
Charlotte, NC
01.2021 - 01.2022
- Supervised daily operations of housing programs, providing leadership, guidance, and performance management to staff while ensuring compliance with HUD, federal, state, and agency regulations.
- Directed comprehensive resident file audits, reducing documentation discrepancies by 30% and improving program compliance and operational accuracy.
- Oversaw HUD reporting, regulatory submissions, and program documentation, ensuring timely, accurate reporting and preventing funding delays.
- Led applicant intake, eligibility determinations, and occupancy processes, ensuring adherence to Housing Authority policies and federal housing requirements.
- Implemented and managed a digital application tracking system that streamlined workflow, reduced manual errors, and improved processing efficiency.
- Monitored program performance through data analysis, quality assurance reviews, and compliance monitoring to identify trends and improve service delivery.
- Supervised case management and housing staff, providing coaching, training, and technical assistance to strengthen performance and ensure consistent program implementation.
- Established collaborative partnerships with landlords, nonprofit organizations, local agencies, and community stakeholders to expand housing opportunities and supportive services for residents.
- Facilitated staff training, applicant orientations, and community workshops to improve program participation, customer service, and regulatory understanding.
- Resolved complex resident concerns, tenancy issues, and compliance matters while promoting housing stability and positive resident outcomes.
- Managed resident records and confidential program documentation, ensuring compliance with HUD regulations, Housing Authority policies, and record retention standards.
- Collaborated with executive leadership to develop operational strategies, improve internal processes, and enhance program effectiveness and customer satisfaction.
- Oversaw quality assurance initiatives that strengthened compliance, increased operational efficiency, and improved overall program performance.
- Fostered a collaborative, high-performing team culture focused on accountability, continuous improvement, and exceptional customer service.
- Prepared management reports, compliance reviews, and performance metrics to support strategic planning, funding requirements, and organizational decision-making.
- Implemented process improvements that streamlined application reviews, reducing turnaround times.
- Conducted regular inspections of properties to identify maintenance needs and uphold safety standards.
- Developed training materials for staff on policies, procedures, and customer service excellence.
OMAP Supervisor
Jewish Family & Children's Service (JFCS)
Sarasota, FL
03.2017 - 12.2020
- Supervised daily operations of veteran services programs, providing leadership, coaching, and performance oversight to staff while ensuring high-quality service delivery.
- Developed and implemented targeted outreach initiatives that increased veteran program enrollment by 18% and strengthened community engagement.
- Directed intake and eligibility processes, streamlining workflows and reducing client wait times by 25%, improving access to critical services.
- Implemented an electronic intake and case-tracking system that improved data accuracy, enhanced real-time reporting, and reduced processing times.
- Analyzed program performance metrics and service outcomes to identify trends, improve operational effectiveness, and enhance client satisfaction.
- Established and maintained strategic partnerships with VA Medical Centers, community organizations, nonprofit agencies, and local service providers to expand resources available to veterans and their families.
- Oversaw case management services, ensuring veterans received individualized support, timely referrals, and coordinated access to housing, healthcare, employment, and supportive services.
- Strengthened client engagement by implementing person-centered service strategies that increased trust, retention, and successful program outcomes.
- Collaborated with executive leadership to develop program improvements, establish performance goals, and implement best practices that enhanced service delivery.
- Monitored compliance with federal, state, and agency regulations while maintaining accurate documentation, program records, and reporting requirements.
- Facilitated staff training and professional development to improve service quality, regulatory compliance, and customer service standards.
- Managed community outreach events, veteran resource fairs, and educational workshops to increase awareness of available programs and benefits.
- Prepared operational reports and performance dashboards to support strategic planning, grant reporting, and organizational decision-making.
- Fostered a collaborative, mission-driven team culture focused on continuous improvement, accountability, and exceptional service to veterans
- Developed and maintained collaborative relationships with community partners for program enhancement.
- Led team meetings to promote communication, share best practices, and address operational challenges.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Master of Science - Social Worker
University of Hertfordshire,
University Of Hertfordshire, London, UKMaster of Science - Counseling Psychology
Strassford University,
London, UKSkills
- Crisis intervention development
- Client advocacy
- Supportive counseling
- Housing Regulations
- Staff training
- Conflict resolution
- Resource coordination
- Regulatory compliance
- Report writing
- Community outreach
- Team supervision
- Crisis intervention development
- Performance evaluation
Timeline
Housing Case Manager
AID Atlanta INC.
04.2024 - Current
VA Liaison /Supervisor of Distribution Operations
Roof Above
01.2022 - 12.2024
PBV Supervisor
Housing Authority
01.2021 - 01.2022
OMAP Supervisor
Jewish Family & Children's Service (JFCS)
03.2017 - 12.2020
Master of Science - Social Worker
University of Hertfordshire,
Master of Science - Counseling Psychology
Strassford University,