REGIE KUCH
Flint,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Paraprofessional/Registrar
Rains ISD
Emory, TX
08.2019 - 08.2023
- Reported on student progress, behavior, and social skills to parents.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Maintained paperwork for all 425 current students, including new and transferring students
- Performed regular quality and validation assessments on student data to verify accuracy.
- Self-taught multitude of programs used specifically for Texas schools, and trained others on best practices
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Kitchen Manager
Q & Brew
Canton, TX
06.2019 - 01.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Project Management & Client Services Director
TranzVia
Plano, TX
09.2014 - 08.2018
- Report directly to CSO and CEO for tracking and analysis of production and lead generation
- Meet with Lead Vendors to establish quality, execution of agreements, and overall satisfaction
- Review contracts and negotiated favorable terms with vendors
- Manage and maintain functioning phone systems for inbound, outbound, and blended campaigns
- Establish and implement solutions to increase production, and employee satisfaction
- Maintain Sales Budget, Commission Payouts and Payment Schedule for internal and external clients
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling, and networking
Call Center Director
Direct Connect
Chantilly, VA
09.2012 - 09.2014
- Hire, train, monitor, coach and manage W-2 and 1099 team
- Lead purchases to build, manage and maintain outbound campaigns
- Reported directly to top Executives for goal setting, strategy, and creation of commission plans
- Managed dialer, calling lines, creation and lists
- Met or exceeded daily, weekly and monthly conversion of appointments to sales goal
- Worked directly with sales team to increase opportunities for sales
- Created scripts, rebuttals processes and procedures for best results.
Account Manager
Sprint
Altamonte Springs, FL
02.2010 - 09.2012
- Obtain and examine all relevant information to assess validity of complaints to determine possible causes and apply relevant solutions
- Mentored new hires, provided detailed instructions, and achieved success with individual improvements
- Promoted to Communications Commissioner
- Monitored calls and assisted in coaching reps to improve issue resolution
- Consistently maintained 90% or better issue resolution, and customer retention.
Education
BBA - In Process
Strayer University
Washington, DCSkills
- Social Integration
- Verbal and Written Communication
- Activity Planning
- Successful Trainer
- Cost Control
- Sales Planning and Leadership
- Resource Allocation
- Paperwork Ninja
- Executive Management
- Business Opportunities Support
- Customer Relationship Management (CRM) Software
- Elite Learner
Education Training
- Sandler Boot Camp and intensive 6 months study in Sandler Sales Method
- Completed Jeffrey Gitomer Sales Training Course
- Excellent in Microsoft Excel, Word and PowerPoint
- Bright Pattern, Chase, Ring Central and Noble Phone Systems
- CRM lead management Salesforce, Pipedrive and manage several proprietary systems
- Extended study of Ferdinand Fournies "Why employees don't do what they are supposed to do and what to do about it" and John Maxwell "The 21 Irrefutable Laws of Leadership"
- Learning Sign Language
References
Dave Zank 571-422-8669
Chris Wolfe 214-405-2983
John Portwood 903-253-6423
Timeline
Paraprofessional/Registrar
Rains ISD
08.2019 - 08.2023
Kitchen Manager
Q & Brew
06.2019 - 01.2020
Project Management & Client Services Director
TranzVia
09.2014 - 08.2018
Call Center Director
Direct Connect
09.2012 - 09.2014
Account Manager
Sprint
02.2010 - 09.2012
BBA - In Process
Strayer University
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