Regina Almendarez
Gina’s Mobile Notary - Owner
Valley Springs,CA
1
Certification
12
years of professional experience
- Proven customer service professional
- Demonstrated administrative and financial management skills.
- Well-versed in preparing orders, monitoring transfers and tracking market fluctuations.
- Excellent customer service, problem-solving and multitasking abilities focused on maintaining compliance, maximizing satisfaction and quickly addressing concerns.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Mobile Notary & Signing Agent
4 Years 4 Months- Managed scheduling and logistics for mobile notary appointments to ensure timely service delivery.
- Provided notarization services for a variety of documents, ensuring compliance with legal requirements.
- Developed and maintained strong client relationships to foster repeat business and referrals.
- Trained new staff on best practices for document handling and customer interaction.
- Streamlined operational processes to enhance efficiency in service delivery and appointment management.
- Resolved client inquiries and concerns promptly, enhancing overall customer satisfaction levels.
Eligibility Specialist
1 Year- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Established databases to track, analyze and automate eligibility application processes.
Escrow Assistant
4 Months- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Prepared estimated closing statements for buyer and seller.
- Checked signatures and legal descriptions for accuracy and integrity.
- Communicated requirements and title exception information to clients.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Obtained documents such as proof of insurance and HOA statements.
- Input transfer data into system and manually updated accounting and certificate records.
- Processed and verified all new account applications and documents
- Verified ownership and transaction information and dividend distribution instructions to check conformance with governmental regulations using stock records and reports.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Maintained open communication with lenders, brokers and borrowers
- Prepared estimated closing statements for buyer and seller
Private Vendor
3 Years 3 Months- Answered questions and assisted customers with item selection and location.
- Reconciled inventory and customer orders regularly to monitor product availability.
- Processed transactions by calculating purchase totals and collecting payments.
- Fostered client base by offering superior quality and low prices.
- Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.
Closing Coordinator
2 Years 4 Months- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Prepared closing disclosures, post-closing records and disbursements.
- Audited all closing documents, noted issues and pursued resolutions in order to facilitate loan disbursement process.
- Estimated closing dates and scheduled meetings.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
Customer Service Representative
1 Year 9 Months- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 50 customer calls per day and processed request.
Education
High School Diploma
Skills
Meticulous administrative support
Clear and concise business correspondence
Adapt Customer Communication to serve all personality types levels and task requirements
Proficient in Microsoft Office and can Navigate through multiple computer screens and effectively use computer systems
software applications and modern business equipment to performed variety of work tasks.
Prepare clear
concise and accurate records and reports.
Performs interactive interviews to elicit eligibility information
obtain and/or verify financial
employment
tax and banking information to determine eligibility for loans.
Keen adherence to program requirements
Completion of all documentation for personal reference verification
Organization and Time Management
Excellent Communication
Computer Skills
- Microsoft Office
- MS Excel
- Powerpoint
- Google Docs
- Web Browser
- Adobe Acrobat
- Zoom
- CalSAWs
- MEDS
- WorkNet
Certification
- CNP - Certified Notary Public, April 24,2022 Licenses #240179
- Business Etiquette, Phone, Email and Text Certificate of Completion, LinkedIn Learning Center, November 3, 2021
- De-Escalating Conversations for Customer Service Certificate of Completion, LinkedIn Learning Center, November 4, 2021
- Listening to Customers Certificate of Completion LinkedIn Learning Center, November 4, 2021
- Creating Positive Conversations with Challenging Customers LinkedIn Learning Center, November 4, 2021
- Phone Based Customer Service Certificate of Completion LinkedIn Learning Center, November 11, 2021
VOLUNTEERING AND COMMUNITY OUTREACH
- Helping Hands Community Outreach & Food Distribution, 2015-2019
- Helping Hands Backpack Giveaway August 2017
- Fundraiser for Triple Organ Transplant Patient, September 2019
- Bread of Life Community Food Distribution, 2019-2022
- Organized and Directed Bread of Life Community Event Backpack Giveaway & Car Show, August 21, 2021
- Annual Thanksgiving & Christmas Meals for the Homeless Giveaway 2015-2022
- UC Davis Cancer Center Test Study for Cancer Patients August 2022
Timeline
Eligibility Specialist
County Of Calaveras Health And Human Services
03.2023 - 03.2024Read More
Mobile Notary & Signing Agent
Gina’s Mobile Notary - Owner
04.2022 - CurrentRead More
Escrow Assistant
Zillow Group (Online Real Estate Marketplace )
11.2021 - 03.2022Read More
Private Vendor
Self Employed (Resource For Antique Collectors)
07.2018 - 10.2021Read More
Closing Coordinator
LoanDepot ( Holding Company That Sells Mortgage)
05.2016 - 09.2018Read More
Customer Service Representative
Farmers Insurance Agency Owner Rosa Lopez
03.2014 - 12.2015Read More
Weber Institute of Applied Science And Technology
High School Diploma
Read More