Regina Anderson
Kansas City,MO
Summary
Results driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximizes customer satisfaction. Offers strong background in customer relation and communication.
Overview
7
7
years of professional experience
Work History
Guest Services Associate / Admission Lead
Worlds Of Fun/ Oceans
Kansas City , Missouri
2017.05 - Current
- Delivered customer support in a call center environment on a variety of issues that customers were experiencing.
- Worked in a fast-paced environment while utilizing empathy when listening to customer complaints.
- Collaborated with teammates using a customer satisfaction score of 100%, while professionally de-escalating problems.
- Utilized problem-solving abilities to identify solutions for customer issues quickly and efficiently.
- Supervised the daily work of staff to ensure work prioritization and quality.
- Delegated tasks to team members according to project requirements and employee strengths.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
- Reported staff progress, scheduled staff breaks, and training needed to management.
Package Handler
Fed Ex Ground
Kansas City , Missouri
2023.11 - 2024.03
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Assisted in loading delivery trucks with prepared packages.
- Maintained clean and organized work area, adhering to safety standards.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Managed time efficiently to meet or exceed productivity targets.
Delivery Driver
Instacart
Tulsa , OK
2020.12 - 2022.06
- Received daily delivery instructions and route assignments from dispatch.
- Loaded grocery bags into delivery vehicle.
- Verified customer orders against store invoices.
- Delivered groceries to customers' homes in a timely manner.
- Provided accurate and up-to-date information on product availability.
- Inspected vehicles for mechanical items and safety issues.
- Maintained records of deliveries, including addresses, items delivered, and times of delivery.
- Managed customer complaints in a professional manner.
- Resolved discrepancies between store invoices and customer orders.
- Adhered to company policies and procedures when delivering goods.
Grocery Delivery Driver
Walmart Spark
Tulsa , USA
2021.05 - 2022.05
- Loaded grocery bags into delivery vehicle.
- Maintained records of deliveries, including addresses, items delivered, and times of delivery.
- Performed pre-trip inspections before starting routes each day.
- Followed all applicable traffic laws and regulations while driving.
- Assisted customers with unloading groceries at their homes.
- Delivered groceries to customers' homes in a timely manner.
- Communicated with dispatch regarding route changes or delays due to traffic or weather conditions.
- Checked expiration dates on food items before loading onto the truck.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
Nutrition Assistant
North Kansas City Hospital
Kansas City , Missouri
2017.10 - 2018.08
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Operated cash registers accurately and efficiently to process payments from customers.
- Followed health and safety regulations when preparing meals or handling food products.
- Monitored inventory levels of food items in order to ensure adequate supply at all times.
- Checked expiration dates on food products prior to use.
- Adhered to sanitation policies when cleaning work areas.
- Assisted with catering events as needed by setting up buffet lines or plating individual meals.
Education
A+ CERTIFICATION - INFORMATION TECHNOLOGY
CompTIA
04.2024
Certification - Workplace Computers Skills
Goodwill Employment Training Center
Tulsa, OK2021-04
Skills
- Customer Service and Communication Skills
- Client Relations and Customer Service
- Team training and development
- Call center experience
- Decision Making
- Problem Solving
- Time Management
- Active Listening
- Goal Setting
- Policy Enforcement
- Effective Communication
- Multitasking
- Performance Monitoring
- Adaptability
- Industry Knowledge
- Attendance Tracking
- Conflict Resolution
- Call Center Customer Service
- Report Writing
- Staff Motivation
- Call Documentation
Timeline
Package Handler
Fed Ex Ground
2023.11 - 2024.03
Grocery Delivery Driver
Walmart Spark
2021.05 - 2022.05
Delivery Driver
Instacart
2020.12 - 2022.06
Nutrition Assistant
North Kansas City Hospital
2017.10 - 2018.08
Guest Services Associate / Admission Lead
Worlds Of Fun/ Oceans
2017.05 - Current
A+ CERTIFICATION - INFORMATION TECHNOLOGY
CompTIA
Certification - Workplace Computers Skills
Goodwill Employment Training Center
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