Regina Artis
Raleigh,NC
Summary
Dedicated clinical care coordinator with over 4 years of experience in patient communication and support within the healthcare and sales sectors. Proven ability to manage sensitive information while strictly adhering to HIPAA regulations. Expertise in customer care, medical scheduling, and electronic health records management ensures efficient patient interactions and high satisfaction levels. Committed to enhancing patient experiences through effective communication and strong organizational skills. Full authorization to work in the US for any employer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Care Coordinator
Chartspan Inc.
Greenville, SC
01.2022 - 02.2026
- I contacted patients daily by phone to update any specialist visits they may have had for the prior month.
- I assisted with requesting medication refills and/or doctors' appointments if needed.
- I followed HIPAA rules and documented our conversation for the patient's primary care physician to review.
- Sent reading materials to the patient regarding their chronic conditions for educational purposes.
- I made any updates to the patients record regarding new appointments with specialist, doctors and medications for their primary care physician to review.
Full Time Homemaker
Self-employeed
Raleigh, NC
02.2019 - 12.2021
- Becoming active at child's school by participating in volunteer work.
- Established routines that improved productivity and harmony within the household, streamlining daily tasks.
- Managed household budgeting and financial planning to ensure cost-effective operations.
- Developed meal planning strategies that accommodated dietary needs and preferences, promoting healthy eating habits.
Home Health Aide
Visiting Angels
Raleigh, NC
01.2018 - 02.2019
- Assisted with daily activities such as bathing, dressing, grooming, and medication administration
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
- Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
- Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space for a comfortable environment
- Provided companionship through engaging conversations or recreational activities tailored towards each patient's interests
PCA Personal Care Assistant
Stay at Home Senior Care
Wake Forest, NC
09.2016 - 12.2017
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Offered emotional support and companionship to patients during difficult times or periods of isolation
- Adhered strictly to HIPAA regulations regarding patient confidentiality
- Provided assistance with light housekeeping tasks to maintain a clean and organized living space
- Assisted patients in using assistive devices such as walkers or wheelchairs safely
Customer Service Representative
RTI INTERNATIONAL (HEADWAY WORKFORCE SOLUTIONS)
Raleigh, NC
01.2016 - 06.2016
- Assist with various projects as needed in including
- Contact respondents by phone to conduct various social service surveys and add collected data onto database while adhering to all HIPAA laws.
- Conducted primary research by directly interacting with customers through phone calls or face-to-face interviews
- Utilized various market research methodologies such as surveys, interviews, observations, or experiments depending on project requirements
Home Health Aide
Aware Senior Care
Raleigh, NC
07.2015 - 12.2015
- Provided compassionate personal care, including bathing, grooming, and feeding clients.
- Assisted clients with mobility and transfers, ensuring safety during activities of daily living.
- Monitored client health conditions and reported changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with families and healthcare teams.
Xerox
Customer Care Specialist
Raleigh, NC
02.2014 - 03.2015
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Personal Care Assistant
The Wilson Family (Private Duty Case)
Garner, NC
01.2013 - 01.2014
- Assisted my patient with daily living activities, ensuring comfort and safety.
- Administered prescribed medications, maintaining accurate records of dosages and schedules.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
AAS - Medical Assistant
ECPI University
Raleigh, NC11-2010
Skills
- Attention to detail
- Multi-line phone systems
- Customer care
- Phone communication
- Patient interaction
- Personal Care Assistant
- Client interaction via phone calls
- Organizational skills
- Medical scheduling
- Electronic health records (EHR) management
- Data Entry
- Medical terminology
Certification
Driver's License
Timeline
Clinical Care Coordinator
Chartspan Inc.
01.2022 - 02.2026
Full Time Homemaker
Self-employeed
02.2019 - 12.2021
Home Health Aide
Visiting Angels
01.2018 - 02.2019
PCA Personal Care Assistant
Stay at Home Senior Care
09.2016 - 12.2017
Customer Service Representative
RTI INTERNATIONAL (HEADWAY WORKFORCE SOLUTIONS)
01.2016 - 06.2016
Home Health Aide
Aware Senior Care
07.2015 - 12.2015
Xerox
Customer Care Specialist
02.2014 - 03.2015
Personal Care Assistant
The Wilson Family (Private Duty Case)
01.2013 - 01.2014
AAS - Medical Assistant
ECPI University