Experienced specialist passionate about delivering outstanding service. Self-motivated team player with strong organizational and interpersonal skills. Proactive, customer-oriented professional with 8+ years of experience in a reputable company. Dedicated customer service specialist providing prioritization and multitasking abilities in a fast-paced working environment. Effective team collaborator, driven to achieve personal and business goals. Focused professional skilled in creating memorable and delicious baked goods, including custom desserts that surpass customer specifications. Hardworking individual with excellent task prioritization and time management skills.
Hi, I’m
Regina Bologo
Lithonia,USA
Summary
Overview
8
years of professional experience
Work History
PUBLIX SUPERMARKET
Team Supervisor
07.2022 - 10.2023
Job overview
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Managed performance reviews for 10 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
PUBLIX SUPERMARKET
Assistant Manager
09.2021 - 07.2022
Job overview
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
PUBLIX SUPERMARKET
Deli Clerk FT
08.2015 - 09.2021
Job overview
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Auguste Escoffier School of Culinary Arts (Online)Boulder, CO
Diploma in Professional Pastry Arts from Baking And Pastry Arts
02.2025
University Overview
Gwinnett Technical CollegeLawrenceville, GA
Diploma from Hotel, Tourism And Restaurant Management
05.2023
University Overview
Interactive College of TechnologyAtlanta, GA
Diploma from Information Technology
12.2021
University Overview
Georgia Perimeter CollegeDecatur, GA
Associate of Science from Business Administration
06.2018
University Overview
Skills
- Inventory
- Knife Skills
- Multilingual
- Adaptable
- Creative
- Communicative
- Leadership
- Organized
- Kitchen Safety
- Food Safety
- Cake Decorating
- Batter and Filling Preparation
- Pastry preparation
- Traditional baked goods
- French baking techniques
Open to externship
Open to externship
True
Open to fulltime
Open to fulltime
True
Open to relocation
Open to relocation
False
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Supervisor
PUBLIX SUPERMARKET
07.2022 - 10.2023
Assistant Manager
PUBLIX SUPERMARKET
09.2021 - 07.2022
Deli Clerk FT
PUBLIX SUPERMARKET
08.2015 - 09.2021
Auguste Escoffier School of Culinary Arts (Online)
Diploma in Professional Pastry Arts from Baking And Pastry Arts
Gwinnett Technical College
Diploma from Hotel, Tourism And Restaurant Management
Interactive College of Technology
Diploma from Information Technology
Georgia Perimeter College
Associate of Science from Business Administration
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