Herbal medicine
Regina Brisbane
Maryville,MO
Summary
Highly effective manager bringing comprehensive background managing top accounts for a wide variety of companies in sales, logistics, retail and insurance. Extensive experience in customer relationship management including cultivating, nurturing and maintaining long-term customer accounts to increase revenues and extend brand visibility. Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Care Navigator
Bright Healthcare
Maryville, MO
02.2021 - Current
- Initiated escalations through Care Navigation management team to CM, UM, PR and upper management to resolve complex service delivery issues.
- Bilingual in Spanish to assist non-English speaking members
- Educated members on individual health plan benefits, assisted to find network providers when available and educated/resolved issues when INN providers were not available and guided members to navigate healthcare system.
- Expert in member education on plan benefits using multiple computer programs and search tools, proficient in MS Office and Word.
Insurance Agent
Philadelphia American Life Insurance Company
Maryville, MO
05.2018 - Current
- Licensed to sell Health, Accident and Sickness lines in Missouri and Arkansas states.
- Performed client assessments to align client needs with products and services offered.
Assistant General Manager
Baby Acapulco Mexican Restaurant
Austin, TX
07.2018 - 11.2019
- Assistant General Manager overseeing Front of House and Back of House operations to insure inventory levels for maximum profit, increased customer satisfaction and reaching goals set by owners.
- Motivated, trained and managed employees to maximize performance.
Assistant General Manager
IHOP
Austin, TX
05.2016 - 07.2018
- Managed entire operation of restaurant during scheduled shifts, which included daily decision making, consistent staff support, positive and consistent guest interaction. Prepared weekly staff schedules and insured consistent excellent product quality while maintaining high levels of cleanliness and sanitation.
Executive Account Manager
Allied Materials, Inc.
Kansas City, MO
03.2011 - 04.2016
- Managed book of business of 16 states with over 700 small business accounts in the gift specialty industry.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Account Executive
Freightquote
Lenexa , KS
08.2004 - 02.2011
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
Education
Associate of Science - Sociology and Criminal Justice
Northwest Missouri State University
Maryville, MO06.1997
Bachelor of Arts - French/Spanish Languages & Literature
Northwest Missouri State University
Maryville, MO05.1995
Skills
- Customer Service Professional
- Health & Life insurance
- Client needs analysis
- MS Office
Certification
- Health, Sickness, Accident, Life Lines; License - 2023; Missouri and Arkansas States
Interests
Timeline
Care Navigator
Bright Healthcare
02.2021 - Current
Assistant General Manager
Baby Acapulco Mexican Restaurant
07.2018 - 11.2019
Insurance Agent
Philadelphia American Life Insurance Company
05.2018 - Current
Assistant General Manager
IHOP
05.2016 - 07.2018
Executive Account Manager
Allied Materials, Inc.
03.2011 - 04.2016
Account Executive
Freightquote
08.2004 - 02.2011
Associate of Science - Sociology and Criminal Justice
Northwest Missouri State University
Bachelor of Arts - French/Spanish Languages & Literature
Northwest Missouri State University
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