Deja Ellis

• Maintained confidential health information according to state and federal regulations.
• Educated member on gaps in care and assisted with scheduling provider appointments.
• Utilized Microsoft Word to edit, create and save confidential documents.
• Assisted members with social determinants of health and linked to appropriate community resources.
• Identified gaps in care and assisted in closure of gaps.
• Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
• Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
• Assisted patients in scheduling doctor and healthcare appointments.

• Answer inbound calls Assist members with claims File Grievance on behalf of members Quote Co payments Medicaid &Medicare dual membership Empathy Different login systems Ace scores.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Responded to customer requests for products, services and company information.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.

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• Leveraged sales expertise to promote products and capitalized on upsell opportunities.