Regina Brown
Columbiana,AL
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 10+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Customer service oriented and skilled with greeting patients, scheduling appointments and preparing patients charts.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Birmingham Gastroenterology
Birmingham, AL
02.2023 - Current
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
Certified Medical Assistant
Brookwood Baptist Medical Center-Shelby GI
Alabaster, AL
09.2021 - 02.2022
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Contributed to office operations by triaging patients by severity of medical complaint.
Certified Medical Assistant
Aya Healthcare
San Francisco, CA
06.2021 - 09.2021
- Performed preliminary physical tests to accurately record results in patient history summary.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Cleaned and maintained medical equipment following procedures and standards.
Certified Medical Assistant
Brookwood Baptist Medical Center- Shelby GI
Alabaster, AL
11.2018 - 10.2020
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Overnight Staff Member
Kings Home
Chelsea, AL
11.2007 - 02.2023
- Completed daily reports.
- Observed and recorded progress of each juvenile offender.
- Followed medical orders and dispensed medications, when needed.
- Informed visitors of rules, safety and security procedures and responsibilities.
- Maintained clear and open communications with facility areas to support safe operations.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly juveniles.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Certified Medical Assistant
Ascension Saint Vincent's
McCalla, AL
10.2020 - 06.2021
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Responded to patient callbacks and phone-in prescription refill requests.
Education
Diploma -
Fortis College - Centerville
Birmingham, AL06.2010
Associate of Applied Science - Paralegal Studies
Kaplan University
Davenport, IA07.2006
Skills
- Medical Terminology
- Clinical Applications
- Multitasking and Prioritization
- Inventory and Supply Management
- HIPAA Compliance
- Procedure Assistance
- X-Ray Processing
- Appointment Scheduling
- Completing Insurance Forms
- Patient Relations
- Operating EKG Equipment
- Check-In and Check-Out Procedures
- Treatment Room Preparation
- Wound Care
- Routine Laboratory Testing
- Updating Medical Records
- Multi-line Telephone System Operation
- Blood and Tissue Collection
- Coordinating Drug Refills
- Medication Administration
- Patient Scheduling
- Specimens Collection and Processing
- Centrifuge Operation
- Vitals Collection and Documentation
- Medical Coding
- Payment Processing
- Venipuncture Expertise
Certification
- Certified Clinical Medical Assistant (CCMA)
- Certified Phlebotomist
- CPR/First Aid Certified
Timeline
Certified Medical Assistant
Birmingham Gastroenterology
02.2023 - Current
Certified Medical Assistant
Brookwood Baptist Medical Center-Shelby GI
09.2021 - 02.2022
Certified Medical Assistant
Aya Healthcare
06.2021 - 09.2021
Certified Medical Assistant
Ascension Saint Vincent's
10.2020 - 06.2021
Certified Medical Assistant
Brookwood Baptist Medical Center- Shelby GI
11.2018 - 10.2020
Overnight Staff Member
Kings Home
11.2007 - 02.2023
Diploma -
Fortis College - Centerville
Associate of Applied Science - Paralegal Studies
Kaplan University
- Certified Clinical Medical Assistant (CCMA)
- Certified Phlebotomist
- CPR/First Aid Certified
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