Regina Buckles
Taylor,MI
Summary
A dedicated leader with over 20 years of experience in providing outstanding service, optimizing workflows, and improving customer satisfaction.
Overview
10
10
years of professional experience
Work History
ASSISTANT MANAGER
Mighty Wings Shop
06.2021 - Current
- Direct and coordinate daily restaurant functions, ensuring smooth service flow and optimal customer experience.
- Manage cash handling, budgeting and inventory to optimize financial performance.
- Enforce health, safety, and hygiene protocols to exceed regulatory standards.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
CABIN APPERANCE/Airport Ramp Agent
Envoy Air/ Piedmont Airlines
11.2014 - 03.2021
- Maintained aircraft interiors by performing deep cleaning and searching to meet FAA and TSA safety standards.
- Assisted with baggage handling, loading and unloading cargo efficiently while following strict safety regulations.
- Conducted thorough inspection to identify and report and maintenance or cleanliness concerns to the appropriate departments.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 30 daily flights.
Education
Associate of General Studies -
Wayne County Community College District
Belleville, MI05.2017
Skills
- Food Safety & Quality Assurance
- Customer Engagement & Satisfaction
- Leadership & Team Coaching
- Conflict Resolution & Decision-Making
- Health Standards and Compliance Adherence
- Inventory Control and Supply Coordination
AA Nonstop Thanks Award Jan 2019
American Airlines Nonstop Thanks Award allows customers and team members alike the opportunity to recognize the fantastic everyday work of others.
Timeline
ASSISTANT MANAGER
Mighty Wings Shop
06.2021 - Current
CABIN APPERANCE/Airport Ramp Agent
Envoy Air/ Piedmont Airlines
11.2014 - 03.2021
Associate of General Studies -
Wayne County Community College District
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