Summary
Overview
Work History
Education
Skills
AA Nonstop Thanks Award Jan 2019
Timeline
AssistantManager

Regina Buckles

Taylor,MI

Summary

A dedicated leader with over 20 years of experience in providing outstanding service, optimizing workflows, and improving customer satisfaction.

Overview

10
10
years of professional experience

Work History

ASSISTANT MANAGER

Mighty Wings Shop
06.2021 - Current
  • Direct and coordinate daily restaurant functions, ensuring smooth service flow and optimal customer experience.
  • Manage cash handling, budgeting and inventory to optimize financial performance.
  • Enforce health, safety, and hygiene protocols to exceed regulatory standards.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

CABIN APPERANCE/Airport Ramp Agent

Envoy Air/ Piedmont Airlines
11.2014 - 03.2021
  • Maintained aircraft interiors by performing deep cleaning and searching to meet FAA and TSA safety standards.
  • Assisted with baggage handling, loading and unloading cargo efficiently while following strict safety regulations.
  • Conducted thorough inspection to identify and report and maintenance or cleanliness concerns to the appropriate departments.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 30 daily flights.

Education

Associate of General Studies -

Wayne County Community College District
Belleville, MI
05.2017

Skills

  • Food Safety & Quality Assurance
  • Customer Engagement & Satisfaction
  • Leadership & Team Coaching
  • Conflict Resolution & Decision-Making
  • Health Standards and Compliance Adherence
  • Inventory Control and Supply Coordination

AA Nonstop Thanks Award Jan 2019

American Airlines Nonstop Thanks Award allows customers and team members alike the opportunity to recognize the fantastic everyday work of others. 

Timeline

ASSISTANT MANAGER

Mighty Wings Shop
06.2021 - Current

CABIN APPERANCE/Airport Ramp Agent

Envoy Air/ Piedmont Airlines
11.2014 - 03.2021

Associate of General Studies -

Wayne County Community College District

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Regina Buckles