Regina Callaway

• Support daily store operations, ensuring exceptional customer service, sales execution, and alignment with company standards.
• Coach associates on product knowledge, client engagement, and personalized selling strategies to increase customer satisfaction.
• Leverage iPad-based systems to streamline management of repair requests and operational processes while ensuring accuracy and efficiency.
• Inspire team dynamics by fostering a culture that emphasizes collaboration, accountability, and performance.
• Support training initiatives, including Tumi Express University, improving product expertise and enhancing the customer experience.

Cultivate enduring customer relationships through active listening, problem-solving, and tailored recommendations.

• Oversaw daily sales operations while enabling store leadership to achieve revenue targets ranging from $600 to $3000 per shift.
• Amplified customer satisfaction by 10% by streamlining service processes, improving follow-up efforts, and integrating team selling approaches.
• Trained and developed associates in effective POS systems sales techniques and customer interaction protocols.
• Developed styling consultations that increased repeat business and strengthened customer loyalty.
• Maintained strong visual presentation standards to enhance the customer shopping experience.

• Drove over $650k in annual sales revenue by elevating client engagement and strengthening team performance.
• Trained and developed associates on product knowledge, selling techniques, and customer experience standards to elevate overall team performance.
• Directed daily store activities to enhance sales execution, improve customer service, support team collaboration, and prioritize operational goals.
• Supported recruiting, onboarding, and employee development initiatives to strengthen sales team capabilities.

Used Dayforce systems for training, workforce management, and performance tracking.