Anderson Perez Alvarado
Chick-Fil-A Restaurant
Hawthorne,CA
8
years of professional experience
Results-oriented Sales Professional with a strong background in driving sales and managing teams. Expertise in enhancing team performance and fostering collaboration to achieve organizational goals. Recognized for adaptability and leadership, contributing to customer satisfaction and overall success.
Work History
Sales Associate Supervisor
4 Years 11 Months- Supported customer satisfaction by facilitating order placements and addressing service inquiries.
- Coordinated timely supply distribution to enhance team productivity.
- Managed visitor interactions by assessing requirements and directing them to appropriate staff members.
- Facilitated efficient processing of to-go orders to enhance customer satisfaction.
- Executed payment transactions at cash registers to ensure accurate and timely service for food and beverage sales.
- Coordinated interactions among kitchen staff, management, and serving staff to address customer concerns and manage dining details effectively.
- Coordinated interactions between kitchen personnel, management, and serving staff to enhance customer satisfaction and promptly address concerns.
- Implemented and upheld sanitation and safety protocols to promote a safe working environment.
- Developed and implemented training programs to enhance new team members' understanding of customer service protocols and operational procedures.
- Supervised daily sales operations, ensuring compliance with company policies and standards.
- Trained and mentored new sales associates, enhancing team performance and service quality.
Store Co-Manager
5 Years 11 Months- Executed recruitment, training, and coaching of 30+ staff members to enhance customer service capabilities and improve guest satisfaction.
- Managed staff assignments and coordinated daily operations to optimize team efficiency.
- Addressed customer concerns by facilitating merchandise returns, processing refunds, and modifying invoices to enhance satisfaction.
- Managed resolution of customer complaints through effective merchandise exchanges, refunds, and bill adjustments to enhance customer satisfaction.
- Verified and processed bank deposits to uphold financial integrity and support operational efficiency.
- Managed daily operations to ensure compliance with quality standards and streamline workflow processes.
- Facilitated comprehensive training programs aimed at improving staff capabilities in customer service and adherence to operational protocols.
- Implemented training programs and mentorship initiatives to elevate staff proficiency in selling techniques, thereby boosting sales revenue.
- Developed and implemented scheduling strategies to ensure sufficient staffing during high-demand times without exceeding budgetary constraints.
- Developed and implemented training sessions to enhance staff proficiency in customer service and operational protocols.
- Managed daily operations to ensure compliance with quality standards and streamline workflow processes.
Company Truck Driver
1 Year 2 Months- Streamlined logistics by managing efficient product loading and unloading to enhance operational flow.
- Coordinated efficient product delivery operations to customer locations, enhancing overall service reliability.
- Monitored safety regulation adherence and upheld cleanliness standards for both exterior and interior of company vehicles to enhance operational safety.
- Oversaw adherence to safety protocols while upholding rigorous cleanliness standards for both the interior and exterior of company vehicles.
- Managed transportation logistics to facilitate prompt and safe delivery of products, enhancing client satisfaction.
- Maintained precise records of mileage, fuel consumption, and maintenance history to enhance fleet operational efficiency.
- Performed detailed inspections before and after trips to ensure compliance with safety regulations.
Volunteer Coordinator
1 Year 9 Months- Guided groups in implementing exceptional customer service strategies to enrich volunteer engagement.
- Coordinated food order collection and delivery for veterans to enhance meal accessibility.
- Guided volunteers by fostering a positive environment. Cultivated a sense of safety and enjoyment among team members during their tasks.
- Facilitated community events aimed at promoting engagement and bolstering support for veterans' initiatives.
- Coordinated with team members to design and execute impactful fundraising activities aimed at supporting local charities.
- Organized and managed volunteer scheduling to ensure sufficient coverage for event operations.
- Facilitated mentorship for junior volunteers to cultivate leadership qualities and promote a collaborative atmosphere.
- Oversaw maintenance of clean and orderly facilities to facilitate program operations.
- Utilized exceptional interpersonal communication skills to facilitate information exchange and enhance understanding among team members.
Education
High School Diploma
Associate of Science - Biochemistry, Biophysics and Molecular Biology
Skills
Sales execution
Recruitment coordination
Performance coaching
Staff coordination
Task management
Crisis management
Sales forecasting
Customer trend analysis
Task prioritization
Attention to detail
Conflict resolution
Bilingual communication
Effective verbal communication
Responsive to shifting priorities
Leadership skills
Timeline
Company Truck Driver
Underwater World Enterprises
01.2022 - 03.2023Read More
Sales Associate Supervisor
Chick-Fil-A Restaurant
10.2021 - CurrentRead More
Store Co-Manager
Little Caesars Pizza
06.2020 - 05.2026Read More
Volunteer Coordinator
American Legion Post 314
10.2018 - 07.2020Read More
Hawthorne High School
High School Diploma
Read More
El Camino College
Associate of Science from Biochemistry, Biophysics and Molecular Biology
Read More