Regina Cannon

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Resolved problems promptly to elevate customer approval.
• Managed team schedule with eye for coverage needs and individual strengths.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Performed custodial duties to maintain area in clean and habitable condition.
• Sanitized and maintained floors by sweeping, mopping and refinishing.
• Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
• Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Operated buffers and burnishers to clean and polish floors.
• Maintained floor cleaning and waxing equipment.

• Delivered packages to customer doorsteps and business offices.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed on-time deliveries by choosing best and most efficient routes.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Monitored security to protect employees, customers and property.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.

• Communicated with customers and team members to solve problems.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Assisted customers by answering questions and fulfilling requests.
• Received and processed customer payments.
• Quickly and accurately counted drawers at start and end of each shift.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Trained team members on cash register operation and cash handling.
• Operated POS cash register and equipment to collect payments.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

delivering meals to elderly that can’t get out the house.

• Took and recorded patients' vital signs, documenting in medical charts.
• Administered medications and injections as directed by healthcare professionals.
• Completed necessary reports and documentation on time and to specifications.
• Prepared and delivered meals to patients, assisting with feeding when necessary.
• Disinfected tools, equipment and surfaces between patients.
• Answered patient inquiries and provided information about healthcare services.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Developed and implemented successful staff incentive programs to motivate employees.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.