Regina Carter
414 Sunset Drive Harpersville
Summary
Dedicated professional with a strong foundation in customer service and time management. Effectively resolved issues while collaborating with team members to enhance productivity and achieve team goals.
Overview
16
16
years of professional experience
Work History
Allstate Processing Support Associate II
Allstate
Remote Worker
05.2022 - Current
- Provided prompt support via phone and email to resolve customer inquiries.
- Collaborated with team members and departments to effectively resolve customer issues.
- Anticipated customer needs to enhance productivity and deliver exceptional support.
- Documented customer interactions and verified account accuracy to ensure data integrity.
Timekeeper
Allstate Insurance Company
Birmingham
02.2014 - 11.2020
- Researched, verified, and resolved timekeeping records, addressing discrepancies to ensure accurate payroll for employees.
- Updated and distributed daily and monthly timekeeping reports
- Monitored, analyzed and managed FMLA/STD status of employees
- Monitored and responded to time related communications from employees and managers
- Coordinated and prioritized multiple work streams, ensuring timely completion of tasks.
- Operated 10-key calculators, computers, fax machines, copy machines and other office equipment
Assistant Manager/Sales Associate
The Avenue Plus
Birmingham
03.2010 - 08.2019
- Developed loyal customer base through proactive management of team service strategies, enhancing customer satisfaction.
- Strengthened merchandising and promotional strategies, increasing customer engagement and sales.
- Managed pricing strategies and inventory levels to ensure optimal product availability.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Claims Service Specialist
Allstate Insurance Company
Birmingham
02.2010 - 01.2014
- Processed large volumes of claims in fast-paced environment, ensuring high levels of accuracy and efficiency
- Negotiated claims and resolved complex issues
- Addressed customer inquiries and concerns through 50 to 100 daily calls, enhancing customer satisfaction
- Compared data entered with source documents and submitted data for verification to detect errors
- Assimilated data and evaluated data for accuracy
- Collaborated with a variety of specialized industries including information technology systems
Education
Associate of Applied Science - Business Administration
Southern Junior College of Business
Birmingham, AL06-1985
High School Diploma -
Vincent High School
Vincent, AL05-1983
Skills
- Customer service
- Customer support
- Client communication
- Customer relations
- Customer engagement
- Customer empathy
- Relationship building
- Problem escalation
- Data management
- Data processing
- Data collection
- Quality assurance
- Documentation
- Documentation management
- Reporting skills
- Time management
- Schedule management
- Analytical thinking
- Attention to detail
- Attention to accuracy
- Problem solving
- Decision Making
- Team collaboration
- Project Support
- Communication skills
- Effective communication
- Organizational skills
- Documentation management
- Problem escalation
Timeline
Allstate Processing Support Associate II
Allstate
05.2022 - Current
Timekeeper
Allstate Insurance Company
02.2014 - 11.2020
Assistant Manager/Sales Associate
The Avenue Plus
03.2010 - 08.2019
Claims Service Specialist
Allstate Insurance Company
02.2010 - 01.2014
Associate of Applied Science - Business Administration
Southern Junior College of Business
High School Diploma -
Vincent High School