Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
General Knowledge and Skills
Timeline
Generic

Jennifer Hernandez

Bound Brook,NJ

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of skills. Proficient at problem-solving and communicating with clients, coworkers, and management teams to provide expert results in resolution. Able to organize, review, and develop data flow to maximize efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Processing & Policyholder Services Support Associate II

Guardian Life Insurance
03.2022 - Current
  • Call center CSR
  • Update information and demographics needed on policy profiles
  • Answer questions on policies and regulations
  • Explanation of benefits and distribution of information via phone, mail, or email
  • Researching possible account abnormalities
  • Working with agents to provide customer care
  • Researched and distributed reports and materials
  • Generated reports, forms, and files needed
  • Work with other departments for issue resolution
  • Provided basic IT for online access (password changes, account setup, payment scheduling)

Pharmacy Technician

Walmart Pharmacy
06.2019 - 03.2022
  • Gathering and filling prescription requests
  • Update information and demographics needed on patients' profiles
  • Contact patients, insurance, and doctor's offices for clarification and informational needs
  • Work with patients to provide the best care available.

Collector III

Wells Fargo Dealer Services
06.2014 - 02.2018
  • Collect payments
  • Provide solutions on past-due accounts
  • Offer deferments and or pay schedules that will help resolve account delinquency
  • Call management
  • Update demographics needed on the account
  • Call and email queue management
  • Advanced skip tracing and contact research
  • Work with other business partners to resolve delinquency
  • Help train new employees
  • Design work materials and spreadsheets.

Security Shift Sergeant

USSA Security (Raritan Valley Community College)
07.2011 - 05.2014
  • Generating legal reports
  • Secretarial work (scheduling, payroll, work assignments)
  • Research and development
  • Dynamic customer service
  • Securing and observing multiple areas
  • Working with local law enforcement
  • Conducting investigations with local law enforcement
  • Trained and supervised more than 25 employees and supervisors
  • Conducted and ran onsite shooter training for local law enforcement
  • Developed onsite shooter protocols (still being used today)

Education

Associate of Applied Science Degree - Law Enforcement -

Raritan Valley Community College
Branchburg, NJ
01.2011

Diploma -

Bridgewater Raritan High School
Bridgewater, NJ
01.2003

Skills

  • Auditing
  • Data Entry
  • Report Generation
  • Workflow Management
  • Customer Service
  • Technical Support
  • Team Collaboration
  • Process Improvement
  • Organizational Skills
  • Training and Development
  • Problem Solving
  • Microsoft Office Proficiency

Certification

FEMA - IS-00907 - Active Shooter: What You Can Do

FEMA - IS-00240.a - Leadership and Influence

FEMA - IS-00100.HE Introduction to the Incident Command System
ICS-100 for Higher Education

License to Practice Medical Pharmaceuticals Distribution as Pharmacy Technician

Red Cross Shelter Operations

Red Cross Shelter Simulations

New Jersey S.O.R.A.

CPR & AED Certified

Affiliations

  • Part Owner and Manager of a Video Game Arcade
  • Coached Pop Warner Cheerleading
  • Coached Girls Soccer
  • Video Editor
  • Classic and Digital Artest
  • Sound and Audio Designer

References

References available upon request.

General Knowledge and Skills

Computer Troubleshooting, Computer Hardware Knowledge, Basic HTML Coding, Proficient in Microsoft Office Mac OS and Windows OS. Art, Video and Photo Editing Software Proficient, Mac OS and Windows. Graphic Design.

Timeline

Processing & Policyholder Services Support Associate II

Guardian Life Insurance
03.2022 - Current

Pharmacy Technician

Walmart Pharmacy
06.2019 - 03.2022

Collector III

Wells Fargo Dealer Services
06.2014 - 02.2018

Security Shift Sergeant

USSA Security (Raritan Valley Community College)
07.2011 - 05.2014

Associate of Applied Science Degree - Law Enforcement -

Raritan Valley Community College

Diploma -

Bridgewater Raritan High School

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Jennifer Hernandez