REGINA CASTILLO
Houston,TX
Summary
Self-motivated Customer Service offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge.
Overview
24
24
years of professional experience
Work History
Team Member
Whataburger Restaurants LLC
10.2022 - Current
Accounts Receivable/Collections
Federal Wage & Labor Law Institute
02.2004 - 02.2020
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Film Processor Operator
Lieber Photo
09.2001 - 02.2003
- Process Film
- Sleeve Negatives
- Machine Operator
- Cut and Sleeve Prints
Education
Vocational School Certificate - Software Processor Management
Branell Business College
Houston, TXVocational School Certificate - Word Processor & Secretarial
Massey Business College
Houston, TXHomebuyer Education
Avenue CDC
11.2020
Skills
- Customer service
- Positive attitude
- Computer skills
- Organizational skills
Occupational Licenses Certificates Training
Homebuyer Education, Avenue CDC, 11/01/19, 11/01/20
Timeline
Team Member
Whataburger Restaurants LLC
10.2022 - Current
Accounts Receivable/Collections
Federal Wage & Labor Law Institute
02.2004 - 02.2020
Film Processor Operator
Lieber Photo
09.2001 - 02.2003
Vocational School Certificate - Word Processor & Secretarial
Massey Business College
Homebuyer Education
Avenue CDC
Vocational School Certificate - Software Processor Management
Branell Business College
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