Summary
Overview
Work History
Education
Skills
Timeline
Generic

REGINA CLESCA

Cypress

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Sales Agent

United Healthcare
01.2023 - Current
  • Assisted call-in customers with questions and order, Increased sales and customer satisfaction through personalize servicing while offering each customer top-notch service to boost sales and customer satisfaction.

Technical Support Representative

Transcom Corporation
01.2022 - 01.2023
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolution with patience and professionalism. Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Customer Service Representative

Iqor
01.2018 - 01.2022
  • Accepted payments and updated accounts with latest information. Maintaining comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

Education

Associates Of Arts - Nursing

The College of Health Care Professions
01.2018

High School Diploma - Accounting

Barbara Jordan High School for Careers
01.2014

Skills

  • Critical Thinking
  • Sales training
  • Payment Processing
  • Computer Proficiency
  • Call Center Experience
  • Complaint Handling
  • Technical support
  • Customer assistance

Timeline

Sales Agent

United Healthcare
01.2023 - Current

Technical Support Representative

Transcom Corporation
01.2022 - 01.2023

Customer Service Representative

Iqor
01.2018 - 01.2022

High School Diploma - Accounting

Barbara Jordan High School for Careers

Associates Of Arts - Nursing

The College of Health Care Professions

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