Nikki DeWard
Erlanger,Kentucky
Summary
Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event.
Overview
7
7
years of professional experience
Work History
Event Server
Delightmore
Cincinnati, OH
09.2024 - Current
- Assisted in setting up banquet tables and chairs for events.
- Provided food, beverage and table service to guests during events.
- Ensured that all food items were properly displayed and replenished as needed.
- Maintained cleanliness of all dining areas throughout the duration of an event.
- Monitored inventory levels throughout an event period making sure there was enough stock available for service requirements.
Burn Ambassador
Burn Boot Camp
Fort Mitchell, KY
01.2024 - Current
- Greeted members in a professional and friendly manner.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Answered phones, responded to inquiries, and took messages.
Prep Cook
Sunday River Resort
Newry, ME
06.2024 - 08.2024
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Followed recipes to prepare meals according to customer specifications.
- Checked freshness of food and ingredients prior to use.
- Monitored inventory levels of all kitchen items and placed orders when needed.
Server
Silverlake "The Family Place"
Erlanger, KY
10.2017 - 05.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Associate of Arts - Marketing
Gateway Community And Technical College
Covington, KY05-2022
Some College (No Degree) - Public Relations
Northern Kentucky University
Newport, KYSkills
- Food handling
- Event Setup
- Food safety knowledge
- Guest Relations
- Stress Tolerance
- Professional Appearance
- Customer Service
- Social Media Posts
- Marketing automation
- Organizational fundraising
- Fundraising skills
Affiliations
- I enjoy reading
- I enjoy getting involved with my church and helping out there when I can.
Accomplishments
- I was able to attain a large donation from a priest to help 16 students attend a large catholic college conference in St. Louis at no cost to them. From this event 3 students including myself found an opportunity to go to another state and work and continue our faith formation along with other students from around the country.
Timeline
Event Server
Delightmore
09.2024 - Current
Prep Cook
Sunday River Resort
06.2024 - 08.2024
Burn Ambassador
Burn Boot Camp
01.2024 - Current
Server
Silverlake "The Family Place"
10.2017 - 05.2024
Associate of Arts - Marketing
Gateway Community And Technical College
Some College (No Degree) - Public Relations
Northern Kentucky University
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