Open To Work
Regina Dunigan
Nashville,TN
Summary
Detail-oriented Healthcare Account Manager with expertise in patient billing, insurance verification, and HIPAA compliance. Skilled in logistics and facility maintenance, driving efficient operations and enhancing service delivery in dynamic environments.
Overview
21
21
years of professional experience
Work History
Warehouse Operative
Indeed Flex
Nashville, Tennessee
02.2026 - Current
- Picked and packed orders using pick sheets and RF scan guns, ensuring accuracy.
- Inspected items for quality before packing to prevent shipping errors.
- Collaborated with team members to consistently achieve daily packing goals.
- Packed products for shipment, contributing to on-time delivery.
Customer Care Agent for Accredo
Foundever
11.2025 - 02.2026
- Managed incoming calls from patients and providers to address inquiries about insurance accounts.
- Reviewed chart notes to resolve patient questions and concerns effectively.
- Processed payments and issued refunds to patients accurately.
- Conducted research on patient balances and submitted claims to ensure accurate processing.
Breakfast Attendant / Night Auditor / Customer Service
Tru by Hilton Hotel
Jackson, TN
10.2024 - 05.2025
- Handled check-ins, check-outs, and room updates with accuracy.
- Responded to guest inquiries and managed reservations to enhance guest experience.
- Monitored account statuses and ensured smooth overnight operation for seamless guest service.
- Prepared and maintained breakfast buffet, ensuring quality and variety for guest satisfaction.
Warehouse Worker
Personnel Placement
Jackson, TN
10.2015 - 10.2024
- Picked and packed orders for shipment accurately and efficiently.
- Maintained clean, safe work environment to ensure compliance with safety standards.
- Operated various equipment and machinery, facilitating smooth daily operations.
Chef / Food Prep / Trainer
Olive Garden
Jackson, TN
01.2005 - 09.2015
- Prepared meals in accordance with health and safety standards, maintaining compliance with regulations to ensure customer safety.
- Trained new hires on kitchen procedures and food preparation to ensure smooth onboarding and consistency in meal quality.
- Collaborated in fast-paced team environment, effectively communicating with managers and coworkers to enhance workflow.
Education
Associate of Science - Healthcare Accounting
Ultimate Medical Academy
Tampa, FL08-2025
Skills
- Payment processing
- Accounts payable
- Invoicing reconciliation
- Claims management
- Medical billing
- Data management
- Revenue optimization
- Financial reporting
- Ledger maintenance
- Payroll taxes
- Records management
- Financial audit
- HIPAA compliance
Timeline
Warehouse Operative
Indeed Flex
02.2026 - Current
Customer Care Agent for Accredo
Foundever
11.2025 - 02.2026
Breakfast Attendant / Night Auditor / Customer Service
Tru by Hilton Hotel
10.2024 - 05.2025
Warehouse Worker
Personnel Placement
10.2015 - 10.2024
Chef / Food Prep / Trainer
Olive Garden
01.2005 - 09.2015
Associate of Science - Healthcare Accounting
Ultimate Medical Academy