Regina Duran
Richland Hills,TX
Summary
High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks. Resourceful Leasing Agent Assistant known for high productivity and efficient task completion. Possess specialized skills in customer service, lease agreement preparation, and property showings. Excel in communication, problem-solving, and organizational abilities to enhance tenant satisfaction and streamline leasing processes.
Overview
6
6
years of professional experience
Work History
Leasing Agent Assistant
New Urban Residential
Kansas City, MO
06.2024 - 12.2024
- Updated the property management software with changes in occupancy, rent payments and other tenant information.
- Created a database of prospective tenants through cold calling and email campaigns.
- Managed customer relationships by providing exceptional service throughout the entire tenancy period.
- Conducted background checks on applicants.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Conducted informative and personalized tours, resulting in new leases.
- Maintained accurate records of all rental agreements and lease renewals.
- Checked rental eligibility by following company's verification process.
- Established strong working relationships with vendors responsible for maintenance services at leased properties.
- Ensured that all leases were signed properly according to company policies and procedures.
Repossession Agent
Southwest Towing
Irving, TX
04.2023 - 05.2024
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Organized paperwork associated with each case prior to filing in the office.
- Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.
- Performed skip tracing to locate individuals and vehicles.
- Maintained detailed records of all activities, including contacts made with debtors.
- Provided daily updates on progress of cases via email or phone calls.
- Trained new employees on proper procedures for conducting repossessions.
- Adhered to state laws regarding repossessions, privacy rights, and other regulations.
Key Manager, Head Trainer, Server
Gemelle
Fort Worth, TX
06.2019 - 09.2020
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Operated POS terminals to input orders, split bills and calculate totals.
- Opened and closed store in absence of senior managers, including counting cash and preparing drawers and deposits.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
- Leveraged weekly sales data and forecasts to plan staff schedules and promotions.
Education
Some College (No Degree) - Business
Butler County Community College
El Dorado, KSSome College (No Degree) - Business
Tarrant County College District
Fort Worth, TXSkills
- Liquor, wine and food service
- Sales techniques
- Seating assignment preparation
- Relationship management
- Point of Sale (POS) system operations
- Administrative Support
- Flexible Schedule
- Event Planning
- Client Satisfaction
- Appointment Scheduling
- Personal Correspondence
- Attention to Detail
- Information Confidentiality
- Property management
Timeline
Leasing Agent Assistant
New Urban Residential
06.2024 - 12.2024
Repossession Agent
Southwest Towing
04.2023 - 05.2024
Key Manager, Head Trainer, Server
Gemelle
06.2019 - 09.2020
Some College (No Degree) - Business
Butler County Community College
Some College (No Degree) - Business
Tarrant County College District