Regina Faison
Selma,NC
Summary
Organized Front Office Coordinator with expertise in patient scheduling, medical record management, and customer relationship management. Focused on optimizing office operations and improving patient experiences. Experienced in front desk operations and patient intake coordination, ensuring efficient office flow and delivering exceptional customer service through effective telephone triage and timely appointment confirmations.
Overview
9
9
years of professional experience
Work History
Front Office Coordinator
Raleigh Endocrine Associates
Raleigh, North Carolina
04.2024 - Current
- Managed patient scheduling and appointment confirmations for optimal office flow.
- Coordinated patient intake processes and maintained accurate medical records.
- Supported front desk operations by greeting patients and answering phone calls promptly.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
Environmental Services Housekeeper
UNC Health Care
smithfield , nc
09.2021 - 04.2024
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Operated cleaning equipment including floor scrubbers and vacuum cleaners.
- Managed waste disposal following hospital safety and infection control protocols.
- Restocked supplies in restrooms, patient rooms, and cleaning stations regularly.
Dietary Aide
Meadowview Rehabilitation And Nursing Center
Smithfield, NORTH CAROLINA
03.2017 - 09.2021
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Education
High School Diploma -
Smithfield -Selma High
Smithfield, NC06-1992
Skills
- patient scheduling
- medical record management
- front desk operations
- Appointment management
- patient intake coordination
- patient communication
- patient engagement
Work Preference
Work Type
Full TimeLocation Preference
On-SiteSalary Range
$0/hr - $1000/hrTimeline
Front Office Coordinator
Raleigh Endocrine Associates
04.2024 - Current
Environmental Services Housekeeper
UNC Health Care
09.2021 - 04.2024
Dietary Aide
Meadowview Rehabilitation And Nursing Center
03.2017 - 09.2021
High School Diploma -
Smithfield -Selma High