Regina Ferraro
Summary
Personable and enthusiastic professional with experience in sales and customer relations positions. Dedicated to maintain customer satisfaction and contribute to the companies success. Reliable and driven, with strong management and prioritization skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Relationship Specialist
VyStar Credit Union
10.2022 - Current
- Interacting with members both in person and over the phone to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.
- Competent in completing personal and business account transactions, open accounts, and process various types of loan applications.
- Work with independence to accomplish tasks.
- Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating when appropriate.
- Able to explain credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.
- Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes with expertise.
Assistant Store Manager
Ann Taylor Loft Outlet
10.2021 - 10.2022
- Collaborate with store manager to develop strategies for achieving sales and profit goals.
- Accurately monitoring transactions and deposits to eliminate discrepancies.
- Coaching associates on client interactions and performance to maximize productivity and capture client opportunities.
- Ability to close payroll.
- Delegate assignments based on team strengths to optimize floor coverage and service levels.
Sales Lead Manager
Ulta Beauty Inc.
12.2020 - 05.2022
- Ability to serve multiple guests at one time while maintaining composure during peak times.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Created and maintained sales environment to support business objectives.
Education
High School Diploma -
Clay High School
Green Cove Springs, FL06.2018
Skills
- Customer Service
- Client Retention
- Decision-Making
- Research and due diligence
- Team Collaboration
- Sales proficiency
- Relationship Building
- Training and mentoring
Certification
- Cosmetology License - AVEDA Institute Jacksonville FL
Timeline
Relationship Specialist
VyStar Credit Union
10.2022 - Current
Assistant Store Manager
Ann Taylor Loft Outlet
10.2021 - 10.2022
Sales Lead Manager
Ulta Beauty Inc.
12.2020 - 05.2022
High School Diploma -
Clay High School
- Cosmetology License - AVEDA Institute Jacksonville FL
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