Summary
Overview
Work History
Education
Skills
Timeline
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Regina Franklin

Kansas City,MO

Summary

Hello! My name is Regina Franklin. I am able to maintain high standards of cleanliness and customer satisfaction, I leveraged my housekeeping skills at Argosy Casino Hotel & Spa and honed exceptional customer service abilities at Walmart. My teamwork and effective communication skills have consistently improved operational efficiency and customer loyalty, showcasing my ability to excel in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Housekeeper

Argosy Casino Hotel & Spa
Riverside, MO
08.2024 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Customer Service Representative

Walmart
Kansas City, MO
01.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

CornerStone
Memphis, MO
10.2022

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Cleaning techniques
  • Health and safety compliance
  • Customer service-focused
  • Excellent oral and written communication

Timeline

Housekeeper

Argosy Casino Hotel & Spa
08.2024 - Current

Customer Service Representative

Walmart
01.2024 - 08.2024

High School Diploma -

CornerStone
Regina Franklin