Regina Galvan
Menifee,CA
Summary
Motivated Store Associate with passionate understanding of customer service. Strengths include effective communication skills, ability to handle multiple tasks simultaneously, and commitment to maintaining high levels of store cleanliness and organization. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Notable contributions include enhancing customer satisfaction through proactive engagement and resolution of issues in previous roles. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
7
7
years of professional experience
Work History
Store Associate /Customer Service Cashier
99 Cent Store
Santa Fe Springs, CA
08.2021 - 01.2022
- Provided exceptional customer service by assisting customers with inquiries and purchases.
- Efficiently stocked shelves to ensure product availability and organized displays.
- Handled cashier duties, processing transactions accurately and maintaining a balanced register.
Preschool Kitchen Manager
TLC Preschool Childcare
Norwalk, CA
10.2020 - 05.2021
- Prepared and cooked fresh meals for breakfast, lunch, and snacks, ensuring nutritional standards were met.
- Managed weekly inventory by tallying state food program needs and submitting weekly reports.
- Conducting efficient shopping trips as well as Costco delivery
- Oversaw complete kitchen clean-up, maintaining a hygienic and organized environment.
Dining Room Attendant Team Member
Chic-Fil-A
Whittier, CA
11.2019 - 10.2020
- Welcomed guests and attended to their needs, ensuring a positive dining experience.
- Maintained cleanliness of dining room tables, restocked condiments and paper goods, and managed waste disposal.
- Adapted to changing roles during the pandemic by taking and fulfilling orders, including drive-through, and keeping the patio area clean.
Assistant Payroll Tax Specialist
Telepayroll / Assure Software
Costa Mesa, CA
12.2014 - 04.2019
- Researched and processed payroll amendments with EDD, ensuring accurate and timely updates.
- Collaborated in the preparation of quarterly and year-end payroll taxes for clients, enhancing compliance and efficiency.
- Assisted with payroll tax reconciliations and various projects, contributing to streamlined operations.
Education
Some College (No Degree) - General Studies
Rio Hondo College
Whittier, CASkills
- Customer service and support
- Cash handling and inventory management
- Visual merchandising and product knowledge
- Sales assistance
- Problem solving
- Attention to detail
- Effective communication
- Empathy and patience
- Time management
- Sales report creation
- Goal orientation
- Customer assistance
- Cash register operation
- Stock replenishment
- Product support
- Flexible scheduling adaptability
- Relationship building
Timeline
Store Associate /Customer Service Cashier
99 Cent Store
08.2021 - 01.2022
Preschool Kitchen Manager
TLC Preschool Childcare
10.2020 - 05.2021
Dining Room Attendant Team Member
Chic-Fil-A
11.2019 - 10.2020
Assistant Payroll Tax Specialist
Telepayroll / Assure Software
12.2014 - 04.2019
Some College (No Degree) - General Studies
Rio Hondo College
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