Regina Grant
Smyrna,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Medical Assistant
New South Medical
06.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Conducted thorough pre-screening evaluations for incoming patients, ensuring accurate data collection for optimal treatment decisions.
TRAINER
Amazon
08.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity
- Provided one-on-one mentoring to help individuals reach their full potential within the organization
- Coached employees on best practices, providing constructive feedback to support their professional growth.
CUSTOMER SERVICE REPRESENTATIVE
Department Of Human Services
01.2020 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CUSTOMER SERVICE REPRESENTATIVE
United Healthcare Insurance
01.2017 - 10.2019
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Education
Medical Assistant -
Fortis College
Smyrna, GA08.2024
Skills
- Certification in CPR
- Vital Sign Monitoring
- EMR / EHR
- Phlebotomy
- Immunization Administration
- EKG
- Customer Service
Timeline
Medical Assistant
New South Medical
06.2024 - Current
TRAINER
Amazon
08.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Department Of Human Services
01.2020 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
United Healthcare Insurance
01.2017 - 10.2019
Medical Assistant -
Fortis College
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