Amber Shirtz
Noxen,PA
Summary
Dynamic Medical Coordinator at Eihab Human Services with expertise in HIPAA compliance and compassionate caregiving. Successfully enhanced patient care through effective communication and quality control measures, ensuring timely access to specialized services. Proven ability to manage crises with empathy while maintaining meticulous clinical documentation. Committed to improving patient outcomes and experiences.
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Coordinator
Eihab Human Services
06.2023 - 02.2025
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Served as a critical point of contact for patients during emergencies or after-hours situations, providing appropriate guidance and support during challenging moments.
Direct Support Professional
Eihab Human Services
06.2022 - 06.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Direct Support Professional
Cori's Place
04.2021 - 06.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Warehouse Worker
TJ Maxx Distribution Center
12.2020 - 04.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Cashier
Rite Aid
03.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Hostess
Red Robin
01.2019 - 03.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
Victoria Secret PINK
11.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Tunkhannock Area High School
Tunkhannock, PA06-2018
Skills
- HIPAA compliance
- Patient confidentiality
- Verbal communication
- Clinical documentation
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Certification in CPR
- CPR and first aid certification
- Oral medication administration
- Medication Administration Knowledge
- Train The Trainer Certification (Medication)
- Compassionate caregiving
- Medication administration
- Behavioral management
- Client documentation
- Health and safety requirements
Certification
- CPR/AED Certification
- First Aid Certification
- Train the Trainer Certification
- Multiple Direct Course Certifications
- Multiple ODP Certifications
Timeline
Medical Coordinator
Eihab Human Services
06.2023 - 02.2025
Direct Support Professional
Eihab Human Services
06.2022 - 06.2023
Direct Support Professional
Cori's Place
04.2021 - 06.2022
Warehouse Worker
TJ Maxx Distribution Center
12.2020 - 04.2021
Cashier
Rite Aid
03.2019 - 12.2020
Hostess
Red Robin
01.2019 - 03.2019
Sales Associate
Victoria Secret PINK
11.2018 - 01.2019
High School Diploma -
Tunkhannock Area High School
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