Heavenly Butler
Irving,TX
Summary
Dynamic Medical Coordinator with proven expertise at Graff Foot Ankle Wound Care, excelling in patient care coordination and HIPAA compliance. Adept at enhancing operational efficiency through effective communication and meticulous clinical documentation. Recognized for fostering strong patient relationships and implementing quality control measures that improved clinic performance.
Overview
7
7
years of professional experience
Work History
Medical Coordinator
Graff Foot Ankle Wound Care
Coppell, TX
07.2023 - Current
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Maintained a clean and well-organized clinical environment by overseeing inventory management, equipment maintenance, and supply procurement.
- Communicated with patients, ensuring that medical information was kept private.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Accounting Assistant
Wells Fargo
Lubbock, TX
01.2020 - 07.2023
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Prepared detailed financial statements for review by senior leadership, improving overall transparency of company finances.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
- Successfully resolved customer complaints promptly and professionally, preserving client loyalty and trust in the institution.
- Trained new hires on customer service policies and procedures.
- Educated customers on online banking and mobile banking applications.
- Processed applications for new accounts.
- Assisted customers with banking needs and inquiries.
Care Coordinator
Ivy Assistant Living
Lubbock, TX
02.2018 - 12.2019
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Assisted patients with daily living activities for improved quality of life and increased independence.
- Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
- Facilitated smooth transitions between healthcare settings by coordinating discharge planning and communicating pertinent information to all relevant parties.
- Supported patients with mobility challenges through physical assistance and proper use of adaptive equipment.
- Enhanced patient recovery by closely monitoring vital signs, administering medications, and following treatment plans.
- Maintained accurate inventory of medical supplies and equipment necessary for efficient daily operations within the facility or home setting.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
Education
Bachelor Of Science In Nursing -
Monterey High School
Lubbock, TX05.2019
Skills
- HIPAA compliance
- Patient confidentiality
- Verbal communication
- Clinical documentation
- Patient care coordination
- Maintaining patient records
- Healthcare administration
- Interdepartmental communication
- Medical terminology proficiency
- Medicare compliance
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Training and mentoring
- Operational efficiency
- Medication dispensing
- Clinical staff management
- Drug inventory management
- Staff scheduling
- Records management
- Appointment scheduling
- Medical terminology
- Direct patient care
- Electronic health records
- Medical records management
- Medical supply inventory
- Medical office administration
- Punctual and hardworking
- Reliable leadership qualities
- Administering training
Timeline
Medical Coordinator
Graff Foot Ankle Wound Care
07.2023 - Current
Accounting Assistant
Wells Fargo
01.2020 - 07.2023
Care Coordinator
Ivy Assistant Living
02.2018 - 12.2019
Bachelor Of Science In Nursing -
Monterey High School